Professional Overview

Ania Nguyen is a seasoned Community Manager based in Hanoi, Vietnam, with a strong background in customer service, teaching, and community management. Her key expertise areas include community engagement, customer service, and language instruction, with an industry focus on hospitality, tourism, and education.

Experience Summary

Current Role

Ania currently serves as a Community Manager at Amica Travel, a position she has held since February 2020. Her key responsibilities include managing community engagement, providing customer support, and developing strategies to improve customer satisfaction. Although specific achievements are not provided, her current role demonstrates her ability to work in a fast-paced environment and her commitment to community development.

Career Progression

Ania's career progression showcases her growth from a teaching background to customer service and community management. Notable previous roles include Front Office Specialist at Hotel Arts Barcelona, Customer Service Specialist at Booking.com, and English Second Language Teacher at Useful Languages Academy and The Turner Learning Center. These roles have equipped her with strong communication skills, the ability to work with diverse groups, and a deep understanding of customer needs.

Areas of Expertise

Ania's areas of expertise include:

• Industry-specific skills: Customer service, community management, and language instruction.

• Technical competencies: Although not explicitly stated, her experience in various roles suggests proficiency in using customer relationship management (CRM) tools, language teaching software, and community engagement platforms.

• Leadership and management capabilities: Her current role as a Community Manager and previous experience in teaching and customer service demonstrate her ability to lead and manage teams, as well as engage with communities.

Professional Impact

While specific projects or initiatives are not detailed, Ania's career in customer service, teaching, and community management indicates her contribution to improving customer satisfaction, educating students, and fostering community engagement.

Conclusion

Ania Nguyen's professional trajectory is marked by her transition from teaching to customer service and community management, showcasing her adaptability and eagerness to grow. Currently focused on her role as a Community Manager at Amica Travel, Ania brings a unique blend of teaching, customer service, and community engagement skills to her work. Her value proposition lies in her ability to engage communities, provide exceptional customer service, and contribute to the growth and development of organizations in the hospitality, tourism, and education sectors.