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Anjana Nambiar

Anjana Nambiar


Guest Service Agent
London, England, United Kingdom

Professional Overview


Anjana Nambiar is an experienced hospitality professional with a demonstrated history of providing exceptional customer service. As a Guest Service Agent at Taj Hotels, she is responsible for ensuring a seamless and memorable experience for all guests, leveraging her deep industry knowledge and strong interpersonal skills.

Experience Summary



Current Role


Guest Service Agent, Taj Hotels (2022-08-01 to Present)
  • Serve as the primary point of contact for hotel guests, addressing inquiries, requests, and concerns with professionalism and efficiency

  • Proactively anticipate guest needs and provide personalized recommendations to enhance their stay

  • Collaborate with cross-functional teams to coordinate guest services and resolve any issues in a timely manner

  • Contribute to the implementation of new guest service initiatives and process improvements to elevate the overall customer experience


Career Progression


Sales Assistant, H&M (2022-06-01 to 2022-08-01)
  • Assisted customers in finding the right products and provided tailored recommendations to meet their needs

  • Demonstrated strong sales skills and exceeded targets through effective upselling and cross-selling techniques


Nursery Worker, Eveline day and nursery schools (2022-01-01 to 2022-05-01)
  • Provided a safe, nurturing, and stimulating environment for young children, promoting their social, emotional, and cognitive development


Sales Service Advisor, H&M (2021-07-01 to 2022-01-01)
  • Handled customer inquiries and concerns with a focus on delivering exceptional service and building brand loyalty


Care Assistant, Alpenbest Limited (2021-04-01 to 2021-07-01)
  • Offered compassionate care and support to elderly and disabled clients, ensuring their well-being and comfort


Academic Background


Bachelor of Arts in Hospitality Management, University of Surrey

Areas of Expertise


  • Customer service excellence

  • Hospitality operations

  • Guest relations management

  • Sales and marketing

  • Problem-solving and conflict resolution

  • Teamwork and collaboration


Professional Impact


  • Recognized for consistent top performance and exceptional customer satisfaction ratings at Taj Hotels

  • Contributed to the implementation of a new guest feedback system, leading to a 15% increase in positive reviews

  • Conducted training sessions for new team members, sharing best practices and improving overall service delivery


Conclusion


With a diverse background in the hospitality and service industries, Anjana Nambiar has developed a well-rounded skill set and a deep passion for providing exceptional customer experiences. As a Guest Service Agent at Taj Hotels, she is committed to continuously enhancing her expertise and positively impacting the guests she serves.