Ankita Kumari

Online Business Manager

Professional Overview
Ankita Kumari is an experienced Online Business Manager with a proven track record of driving growth and optimizing operations for ecommerce businesses. With expertise in customer service, process improvement, and data analysis, she excels at leveraging digital tools and strategies to enhance the customer experience and boost operational efficiency.

Experience Summary

Current Role
As the Online Business Manager at Wishup.co, Ankita is responsible for overseeing the end-to-end online operations, including inventory management, order fulfillment, and digital marketing. She collaborates closely with cross-functional teams to implement process improvements, identify growth opportunities, and ensure seamless customer journeys. Ankita's data-driven approach and strong problem-solving skills have enabled her to deliver measurable results and contribute to the company's overall success.

Career Progression
Prior to her current role, Ankita served as an ATO Specialist at Revolut, where she played a crucial role in resolving customer disputes and optimizing the dispute resolution process. She also worked as an SPS Senior Associate at Amazon, where she honed her expertise in supply chain management and customer service. Ankita's diverse experience in the ecommerce and fintech industries has equipped her with a well-rounded understanding of digital business operations.

Academic Background
Ankita holds a Bachelor's degree in Business Administration from the University of Calcutta, where she graduated with honors.

Areas of Expertise

• Online business operations management

• Ecommerce platform optimization

• Customer service and dispute resolution

• Data analysis and process improvement

• Digital marketing and growth strategies

• Cross-functional collaboration and project management

Professional Impact
At Revolut, Ankita successfully reduced the dispute resolution turnaround time by 25%, leading to improved customer satisfaction and reduced operational costs. During her tenure at Amazon, she implemented inventory management strategies that resulted in a 15% reduction in stock-outs, enhancing the overall customer experience.

Conclusion
Ankita Kumari is a versatile Online Business Manager with a strong track record of driving operational excellence and innovative solutions in the ecommerce and fintech industries. Her data-driven approach, coupled with her customer-centric mindset, positions her as a valuable asset in the rapidly evolving digital landscape.