Professional Summary

Professional Overview

Anna Adams is a seasoned Patient Financial Services Liaison with extensive experience in the healthcare industry. She leverages her expertise in patient financial services to provide exceptional support and guidance to clients at EvergreenHealth.

Experience Summary

Current Role

As a Patient Financial Services Liaison at EvergreenHealth since 2010, Anna is responsible for managing patient billing and insurance claims, ensuring accurate and timely reimbursement. She serves as a crucial liaison between patients, insurance providers, and the hospital, resolving complex financial matters and facilitating seamless communication. Anna's outstanding customer service skills and in-depth knowledge of healthcare financial regulations have been instrumental in improving patient satisfaction and streamlining the organization's revenue cycle.

Career Progression

Prior to her current role, Anna held the position of Insurance Collections Representative at EvergreenHealth, where she honed her skills in insurance claims processing and account reconciliation. Her ability to navigate complex insurance policies and negotiate on behalf of patients has consistently contributed to EvergreenHealth's financial well-being.

Academic Background

Anna holds a Bachelor's degree in Business Administration from the University of Washington, where she graduated with distinction.

Areas of Expertise

• Patient financial services management

• Insurance claims processing and reimbursement

• Effective communication and customer service

• Healthcare revenue cycle optimization

• Regulatory compliance and auditing

Professional Impact

Throughout her tenure, Anna has played a pivotal role in enhancing EvergreenHealth's financial performance and improving the patient experience. Her proactive approach to resolving billing issues and her commitment to maintaining accurate financial records have been instrumental in reducing denials and increasing the organization's overall revenue.

Conclusion

With a proven track record of success in the healthcare industry, Anna Adams continues to be a valuable asset to EvergreenHealth. Her exceptional customer service, attention to detail, and deep understanding of the complexities of patient financial services make her a valuable member of the organization's patient financial services team.