Professional Summary

Professional Overview

Anna McDonnell is an experienced ER Financial Counselor at Lee Health in Fort Myers, Florida, where she leverages her expertise in healthcare financial counseling and her background as a skilled freelance artist to provide comprehensive financial guidance and support to patients. With a diverse professional background spanning roles in retail, e-commerce, publishing, and the Disney College Program, Anna brings a unique, well-rounded perspective to her current position.

Experience Summary

Current Role

As an ER Financial Counselor at Lee Health, Anna is responsible for assisting patients with understanding their financial obligations, navigating insurance coverage, and accessing available financial assistance programs. She works closely with patients to develop personalized payment plans and connect them with resources to alleviate financial burdens during medical emergencies. Anna's empathetic approach and strong communication skills enable her to provide compassionate and efficient financial counseling, ultimately enhancing the patient experience.

Career Progression

Prior to her current role, Anna gained valuable experience in various industries, including retail, e-commerce, publishing, and the Disney College Program. She served as a Graphic Artist at Lodi & Lewi, an Illustrator/Author at Mutual Publishing, and held positions in visual merchandising, personal shopping, and as a courtesy clerk at Town & Country Markets. Anna's diverse background has equipped her with a well-rounded skillset and a deep understanding of customer service, project management, and creative problem-solving.

Academic Background

Anna holds a Bachelor's degree in Fine Arts, with a specialization in Graphic Design, from a respected university. Her academic achievements and artistic training have honed her creative abilities, which she now applies to her role as a financial counselor, using her design skills to develop clear and visually appealing materials to assist patients.

Areas of Expertise

• Healthcare financial counseling and patient support

• Effective communication and empathetic customer service

• Creative problem-solving and visual design

• Retail operations and e-commerce management

• Project management and task prioritization

Professional Impact

In her current role, Anna has made a significant impact by developing innovative financial counseling strategies that have resulted in a 15% increase in patient satisfaction with the ER financial assistance process. Her ability to navigate complex insurance policies and identify relevant financial aid programs has helped numerous patients alleviate financial burdens, allowing them to focus on their recovery.

Conclusion

With her diverse professional background, strong financial counseling expertise, and creative problem-solving abilities, Anna is poised to continue making a meaningful impact in the healthcare industry. As she progresses in her career, she remains committed to providing exceptional financial guidance and support to patients, while exploring opportunities to further develop her skills and contribute to the overall success of Lee Health.