Professional Summary

Professional Overview

Anne Jensen is a seasoned healthcare executive with over 12 years of experience in patient financial management. As the Senior Director of Patient Financial Management at St. Luke's Health System, she oversees a team responsible for driving revenue cycle optimization, improving patient satisfaction, and ensuring regulatory compliance.

Experience Summary

Current Role

In her current role as Senior Director of Patient Financial Management, Anne is accountable for leading the strategic direction and day-to-day operations of the patient financial services department. She has implemented process improvements that have resulted in a 15% reduction in patient bad debt and a 20% increase in first-pass claim resolution rates. Anne's focus on enhancing the patient experience has contributed to a 12% improvement in patient satisfaction scores within her area of responsibility.

Career Progression

Prior to her current role, Anne served as the Director of Patient Access at St. Luke's Health System, where she led a team of over 50 professionals responsible for patient registration, insurance verification, and prior authorization processes. In this capacity, she successfully implemented a new patient scheduling system that improved patient access and reduced appointment wait times by an average of 30%.

Earlier in her career, Anne held the position of Senior Manager of Registration Operations at St. Luke's Health System, where she was instrumental in streamlining workflows, improving data integrity, and driving operational efficiency throughout the patient registration process.

Academic Background

Anne holds a Bachelor of Science in Business Administration from Boise State University, with a concentration in Healthcare Management. She is an active member of the Healthcare Financial Management Association (HFMA) and has completed several industry-recognized certifications, including Certified Patient Account Representative (CPAR) and Certified Revenue Cycle Representative (CRCR).

Areas of Expertise

• Revenue cycle management

• Patient financial services

• Healthcare operations and process improvement

• Patient experience optimization

• Team leadership and mentorship

Professional Impact

Under Anne's leadership, the patient financial services department at St. Luke's Health System has consistently exceeded performance targets and received recognition for innovative approaches to revenue cycle management. She has been invited to speak at several industry conferences, sharing best practices and insights on leveraging technology and process automation to enhance the patient financial experience.

Conclusion

With her extensive experience, strong leadership skills, and strategic vision, Anne Jensen is a valuable asset to the St. Luke's Health System team. She is committed to driving operational excellence, improving financial performance, and enhancing the overall patient experience within the healthcare organization.