Professional Summary
Annika Cedergren is an accomplished customer success executive with over 20 years of experience driving growth and operational excellence across the telecommunications and technology industries. As the current Vice President of Customer Success at Billogram, she is responsible for leading a team of dedicated professionals in delivering exceptional client experiences that drive lasting business impact.
Professional Experience
Vice President, Customer Success | Billogram (2023-Present)
- Oversees the strategic direction and day-to-day operations of the customer success organization
- Implements data-driven processes to optimize client engagement, retention, and advocacy
- Collaborates cross-functionally to align customer-centric initiatives with broader business objectives
- Develops high-performing teams through effective talent management and coaching
Vice President, Customer Success Europe | GTT (2021-2023)
- Led the customer success function for GTT's European business, serving clients across 35+ countries
- Drove a 15% increase in customer satisfaction scores through proactive relationship management
- Spearheaded the implementation of a new customer success platform, streamlining data-driven insights
- Played a key role in GTT's successful expansion into new international markets
Vice President, Client Experience North Region | GTT (2020-2021)
- Oversaw the delivery of enterprise-grade technology solutions and professional services
- Collaborated with sales and technical teams to enhance the end-to-end customer journey
- Developed strategic partnerships with key industry stakeholders to drive revenue growth
Education and Expertise
Annika holds a Bachelor of Science degree in Electrical Engineering from the Royal Institute of Technology in Stockholm. She is a seasoned leader with deep expertise in client success, account management, and business operations within the telecommunications and IT services sectors. Annika's strong background in technical pre-sales, solutions consulting, and client-centric service delivery has enabled her to drive measurable business outcomes for her employers and clients.
Professional Impact
Throughout her career, Annika has consistently demonstrated the ability to build high-performing teams, foster customer-centric cultures, and deliver strategic initiatives that drive long-term value. Her track record of success in customer success and client experience management positions her as a trusted advisor and transformative leader within the industry.
