Annmarie C.
Director, Patient Financial Services
Professional Overview
Annmarie C. is an accomplished healthcare revenue cycle executive with over 20 years of experience driving operational excellence and optimizing financial performance for leading healthcare organizations. As the Director of Patient Financial Services at East Boston Neighborhood Health Center, she oversees all aspects of the revenue cycle, including patient access, billing, and collections. Annmarie is also a respected Healthcare Consultant, providing advisory services to clients on revenue cycle management strategies.
Experience Summary
Current Role
As the Director of Patient Financial Services at East Boston Neighborhood Health Center since 2019, Annmarie is responsible for managing a team of over 50 professionals and overseeing the organization's entire revenue cycle operations. Under her leadership, the department has achieved significant improvements in key performance metrics, including a 15% reduction in bad debt and a 20% increase in point-of-service collections. Annmarie's strategic vision and data-driven approach have been instrumental in enhancing the health center's financial stability and ensuring compliance with industry regulations.
Career Progression
Prior to her current role, Annmarie served as the Executive Director of Revenue Cycle at Steward Health Care, where she led a comprehensive transformation of the organization's revenue cycle processes, resulting in a 12% increase in net revenue. She also held the position of Director of Professional Billing and Revenue Cycle at Boston Medical Center, where she implemented innovative technology solutions to streamline billing workflows and improve patient satisfaction.
Earlier in her career, Annmarie held various revenue cycle management roles at Massachusetts General Hospital, including Manager of Revenue Cycle, where she played a pivotal role in enhancing the organization's claims processing efficiency and reducing days in accounts receivable by 20%.
Academic Background
Annmarie holds a Bachelor of Science degree in Business Administration from the University of Massachusetts Amherst, with a concentration in Finance. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient access and financial counseling
- Billing and collections optimization
- Healthcare compliance and regulatory requirements
- Data analytics and performance improvement
- Team leadership and change management
Professional Impact
Annmarie's expertise and passion for healthcare revenue cycle management have been recognized throughout the industry. She has been a featured speaker at numerous HFMA conferences, sharing her insights on innovative revenue cycle strategies and best practices. Annmarie's commitment to driving operational excellence and enhancing the patient financial experience has earned her a reputation as a trusted advisor and thought leader in the field.
Conclusion
With her extensive experience, strategic vision, and data-driven approach, Annmarie C. is a valuable asset to the healthcare organizations she serves. As she continues to guide the revenue cycle operations at East Boston Neighborhood Health Center and provide consulting services to other clients, Annmarie remains dedicated to improving financial performance, driving operational efficiency, and enhancing the overall patient financial experience.
