Professional Overview
Anshu Saxena is a seasoned professional currently based in Sydney, New South Wales, Australia, with a strong background in customer-centric experience and sales. Her key expertise areas include sales, customer experience, and change strategy, with a primary industry focus on retail, banking, and institutional banking.
Experience Summary
Current Role
Anshu Saxena is currently holding two positions: Customer Centric Experience and Sales at Apple, and Director at Australis Forever8X. In her current role at Apple, she is responsible for delivering exceptional customer experiences and driving sales growth. At Australis Forever8X, she oversees the strategic direction of the company as a Director. Her key responsibilities and achievements include driving customer satisfaction, leading cross-functional teams, and contributing to the development of sales strategies.
Career Progression
Anshu's career progression is marked by notable roles at Westpac Group, where she worked in various capacities, including Client Change Experience - Retail Strategy, Westpac Support Manager, Program/Change Officer, and Virtual Retentions Support Lead. She has also held the position of Director, Customer Experience and Change Strategy at Project Steel Supplies. Her career trajectory reflects a steady growth in responsibilities, with key achievements including the development and implementation of customer experience strategies, leading to significant improvements in customer satisfaction.
Areas of Expertise
Anshu's areas of expertise include:
- Industry-specific skills: Customer experience, sales, and change strategy in retail and banking
- Technical competencies: Team leadership, cross-functional collaboration, and sales strategy development
- Leadership and management capabilities: Proven ability to lead teams, drive customer satisfaction, and contribute to business growth
Professional Impact
Anshu has made notable contributions to her previous roles, including the development and implementation of customer experience strategies, leading to significant improvements in customer satisfaction. Her measurable achievements include driving sales growth and improving customer retention.
Conclusion
Anshu Saxena's professional trajectory reflects a commitment to delivering exceptional customer experiences and driving business growth. Her current focus on customer-centric experience and sales at Apple and her directorial role at Australis Forever8X position her as a leader in her field. With a strong background in sales, customer experience, and change strategy, Anshu offers a unique value proposition as a seasoned professional with the ability to drive business growth and improve customer satisfaction.
