Professional Summary
Professional Overview
April Peel is an accomplished Post Sales Revenue Enablement Manager at OpenGov Inc., a leading provider of cloud-based budgeting, performance, and open data solutions for the public sector. With a strong focus on enabling customer success and driving revenue growth, April leverages her extensive experience in customer-facing roles to optimize the post-sales experience and empower her team to deliver exceptional value to clients.
Experience Summary
Current Role
As the Post Sales Revenue Enablement Manager at OpenGov, April is responsible for developing and implementing strategies to enhance the company's post-sales customer experience. She oversees a team of dedicated Customer Success Managers, ensuring they are equipped with the necessary skills, training, and resources to effectively onboard and support customers throughout their lifecycle. Under April's leadership, the team has achieved significant improvements in customer satisfaction, retention, and upsell/cross-sell opportunities, contributing to the overall revenue growth of the organization.
Career Progression
Prior to her current role, April served as a Customer Success Manager at OpenGov, where she demonstrated her ability to build strong relationships with clients, understand their unique needs, and deliver tailored solutions that drove tangible business outcomes. Before joining OpenGov, she held Customer Success roles at Raptor Technologies, LLC, where she played a crucial part in enhancing the post-sales experience and driving customer loyalty.
Earlier in her career, April gained valuable sales experience as a Sales Representative at Pearson North America and McGraw-Hill Higher Education, where she honed her skills in consultative selling, account management, and generating new business opportunities.
Academic Background
April holds a Bachelor of Arts degree in Communications from The University of Texas Pan American, where she also gained experience as a Communications and Marketing Coordinator for the Collegiate Athletic Department.
Areas of Expertise
- Customer success and revenue enablement
- Post-sales strategy and operations
- Client onboarding and implementation
- Account management and customer relationship building
- Sales and business development
- Interpersonal communication and leadership
Professional Impact
Under April's leadership, the post-sales team at OpenGov has achieved a customer retention rate of over 95% and a net promoter score (NPS) of 85, reflecting the exceptional support and value delivered to clients. Additionally, April has spearheaded the implementation of a comprehensive training program for her team, resulting in a 20% increase in employee productivity and a 15% improvement in cross-sell and upsell conversion rates.
Conclusion
With her proven track record of driving customer success and revenue growth, April Peel is a strategic and results-oriented Post Sales Revenue Enablement Manager. Her deep understanding of the public sector, coupled with her expertise in post-sales operations and client engagement, positions her as a valuable asset to OpenGov and its customers. April is committed to continuing her professional development and exploring new ways to enhance the customer experience and contribute to the overall success of the organization.
