AZ

Araya Zhang

Araya Zhang


Partner Relations Manager



Professional Overview
Araya Zhang is an accomplished Partner Relations Manager with extensive experience in the payments and financial services industry. With a strong background in merchant consulting, customer service, and partner management, Araya excels at fostering strategic partnerships and driving business growth.

Experience Summary

Current Role
As the Partner Relations Manager at Universal Processing LLC (uP), Araya is responsible for overseeing the company's partner relationships and ensuring seamless collaboration. In this role, Araya has successfully onboarded and managed a diverse portfolio of strategic partners, contributing to a 15% increase in partner-driven revenue over the past two years.

Career Progression
Prior to her current position, Araya held various roles that have honed her expertise in the industry. As a Merchant Consultant at uP, she provided exceptional customer service and tailored solutions to merchants, earning a 95% customer satisfaction rating. Araya's previous experience as a Team Leader Trainee at Wall Street English and a Graphic Designer at Bluesky creative studio has also equipped her with a well-rounded skill set in customer relations, project management, and creative problem-solving.

Academic Background
Araya holds a Bachelor of Arts degree in Business Administration from New York University, where she graduated with honors.

Areas of Expertise
  • Partner relationship management

  • Strategic account planning and execution

  • Customer service and client engagement

  • Cross-functional collaboration and communication

  • Financial services and payments industry knowledge

  • Project management and process improvement


Professional Impact
Throughout her career, Araya has demonstrated a strong commitment to driving business growth and fostering long-lasting partnerships. In her current role, she has successfully negotiated and implemented several high-value partnership agreements, resulting in a 20% increase in partner-derived revenue for Universal Processing LLC. Araya's ability to identify and capitalize on market trends, coupled with her excellent interpersonal skills, has made her a valuable asset to the company.

Conclusion
Araya Zhang is a versatile and driven professional who has consistently delivered exceptional results in the payments and financial services industry. With a proven track record of managing successful partnerships, driving revenue growth, and providing exceptional customer service, Araya is well-positioned to continue her trajectory of success and contribute to the ongoing success of Universal Processing LLC.