Arelis Bonilla

Founder & CEO

Arelis Bonilla is a seasoned executive with extensive expertise in the logistics and supply chain industry. As the Founder and CEO of Last Mile Retail Awards, she spearheads a groundbreaking initiative that recognizes and celebrates excellence in last-mile delivery and customer experience. Concurrently, she serves as the President and CEO of Aria Logistics LLC, where she oversees the company's Last Mile Home Delivery & Freight Solutions division, driving exceptional quality and customer satisfaction. Additionally, Arelis is the Founder and CEO of My Home Delivery App, a technology startup focused on transforming last-mile logistics.

Professional Experience

Current Roles

Founder & CEO, Last Mile Retail Awards (2024-02-01 to Present)

• Established and leads a prestigious awards program that honors the most innovative and customer-centric last-mile delivery solutions in the industry

• Developed a comprehensive evaluation framework to assess and recognize top-performing companies, driving continuous improvement in last-mile logistics

• Facilitated the growth and recognition of the awards program, positioning it as a leading industry benchmark

President & CEO, Last Mile Home Delivery & Freight Solutions, Aria Logistics LLC (2013-01-01 to Present)

• Oversees the strategic direction and operational excellence of Aria Logistics' Last Mile Home Delivery & Freight Solutions division

• Spearheads the development and implementation of cutting-edge delivery technologies, optimization strategies, and customer-centric processes

• Drives exceptional quality and measurable improvements in customer satisfaction, earning Aria Logistics a reputation as a trusted partner in the industry

Founder & CEO, Last Mile Logistics Transformation, My Home Delivery App (2021-09-01 to Present)

• Established a technology startup focused on revolutionizing the last-mile logistics industry through innovative software solutions

• Leads the development and deployment of a mobile application that enhances the customer experience and streamlines delivery operations

• Fosters a culture of innovation and collaboration, positioning My Home Delivery App as a disruptive force in the market

Previous Experience

Training Coordinator / Contractor, Thomson Reuters (2007-01-01 to 2010-01-01)

• Provided comprehensive training and support to client service representatives, ensuring exceptional customer experience

• Implemented process improvements and best practices that drove efficiency and customer satisfaction

Client Financial Services, Bloomberg L.P. (2006-01-01 to 2007-01-01)

• Delivered high-quality client relations and customer service support for the Americas region

• Contributed to the enhancement of client relationships and overall client satisfaction

Education

• Bachelor of Science in Business Administration, University of Miami

Areas of Expertise

• Last-mile delivery and logistics optimization

• Customer experience transformation

• Supply chain management and technology integration

• Entrepreneurship and business strategy

• Leadership and team development

Professional Impact

• Recognized as an industry thought leader and innovator in last-mile logistics

• Instrumental in driving significant improvements in customer satisfaction and delivery efficiency for Aria Logistics' clients

• Spearheaded the development and growth of the prestigious Last Mile Retail Awards program

• Leveraging technology and data-driven insights to revolutionize the last-mile delivery experience through My Home Delivery App

Arelis Bonilla's extensive experience, industry expertise, and commitment to innovation make her a valuable asset in the logistics and supply chain industry. Her strategic vision, entrepreneurial spirit, and track record of driving customer-centric solutions position her as a trailblazer in the evolving landscape of last-mile logistics.