Professional Overview

Ari Honorio is a seasoned customer experience leader, currently serving as the Head of Customer Experience at Hubla in Sao Paulo, Brazil. With a strong background in customer experience management, Ari's key expertise areas include CX strategy, team leadership, and process improvement, with a focus on the fintech and e-commerce industries.

Experience Summary

Current Role

As the Head of Customer Experience at Hubla, Ari is responsible for developing and implementing customer experience strategies, leading cross-functional teams, and driving process improvements to enhance customer satisfaction and loyalty. With a proven track record of success in similar roles, Ari has made significant contributions to the industry, including improving customer retention and driving business growth through data-driven CX initiatives.

Career Progression

Ari's career progression is marked by notable roles, including CX Manager at Dotz, Head of Customer Experience at CashMe, and various leadership positions at Mercado Livre. With each role, Ari has demonstrated significant growth, taking on increased responsibilities and making meaningful contributions to the organizations. Key achievements include implementing CX programs that resulted in significant improvements in customer satisfaction and loyalty.

Areas of Expertise

Ari's areas of expertise include:
Industry-specific skills: fintech, e-commerce, and customer experience management
Technical competencies: data analysis, process improvement, and team leadership
* Leadership and management capabilities: strategic planning, cross-functional team leadership, and talent development

Professional Impact

Ari has made notable contributions to the industry, including driving business growth through data-driven CX initiatives and improving customer retention. While specific metrics are not available, Ari's achievements have been recognized through various roles and promotions, demonstrating a strong track record of success.

Conclusion

Ari Honorio is a highly accomplished customer experience leader with a strong professional trajectory, currently focused on driving business growth and improving customer satisfaction at Hubla. With a unique blend of industry expertise, technical competencies, and leadership capabilities, Ari is a valuable asset to any organization, offering a compelling value proposition as a strategic customer experience leader.