Professional Overview
Arieston Hizon is a seasoned operations manager with a strong background in managing teams and driving business growth. Currently serving as a Senior Operations Manager at Concentrix, Arieston oversees daily operations, develops strategic plans, and fosters a culture of excellence. With expertise in operations management, team leadership, and process improvement, Arieston focuses on the BPO industry, leveraging skills to enhance customer experience and increase efficiency.
Experience Summary
Current Role
As Senior Operations Manager at Concentrix since 2021, Arieston is responsible for managing large teams, analyzing operational metrics, and implementing process improvements. Key achievements include enhancing operational efficiency and driving team performance. With a significant impact on the industry, Arieston contributes to Concentrix's success in delivering high-quality services to clients.
Career Progression
Arieston's career progression is marked by notable roles, including Service Delivery Manager at Concentrix and Manager of Operations at Convergys. Starting as a Technical Support Representative in 2009, Arieston demonstrated growth and trajectory, taking on increasingly complex roles. Key achievements include successfully leading teams, improving processes, and contributing to business expansion.
Academic Background
Arieston holds a Bachelor of Broadcast Communication from Polytechnic University of the Philippines (2006-2010) and is Green Belt Six Sigma Certified from Ateneo Graduate School of Business (2015).
Areas of Expertise
Arieston's expertise includes:
- Operations management
- Team leadership
- Process improvement
- BPO industry knowledge
- Strategic planning
- Performance analysis
- Leadership and management
Professional Impact
Arieston has contributed to notable projects and initiatives, driving operational improvements and enhancing customer experience. With a focus on measurable achievements, Arieston has successfully increased efficiency and team performance.
Conclusion
Arieston Hizon is a dedicated and results-driven professional with a strong background in operations management. With a current focus on driving business growth and enhancing customer experience, Arieston offers a valuable combination of leadership, technical, and industry-specific skills. As a seasoned operations manager, Arieston is poised to continue making significant contributions to the BPO industry.
