Arindam Naskar

Professional Summary

Professional Overview
Arindam Naskar is an accomplished After Sales and Service Manager with over 13 years of experience in the HVAC and Pumps industry. He possesses a strong technical background combined with exceptional leadership and customer service skills, making him a valuable asset to his current organization, Kirloskar Brothers Limited.

Experience Summary

Current Role
As the Manager of After Sales and Service at Kirloskar Brothers Limited, Arindam is responsible for overseeing the efficient delivery of post-sales support and service for the company's extensive range of industrial pumps and systems. He ensures seamless customer experiences, manages a team of skilled technicians, and drives continuous process improvements to enhance the overall service quality.

Career Progression
Prior to his current role, Arindam held the position of Assistant Manager of After Sales and Service at Wilo Mather and Platt Pumps Pvt. Ltd., where he gained valuable experience in managing customer relations, coordinating field service operations, and implementing effective inventory management strategies. He has also worked as a Senior Project Engineer HVAC at FläktGroup and a Project Engineer HVAC at Sterling and Wilson, contributing to the successful completion of various HVAC projects across diverse sectors. Arindam's early career journey included a role as a Service Engineer at GRUNDFOS, where he honed his technical expertise and customer service skills.

Academic Background
Arindam holds a Bachelor's degree in Mechanical Engineering, equipping him with a strong technical foundation to understand and address complex HVAC and pumping system challenges.

Areas of Expertise

• HVAC system design, installation, and troubleshooting

• Pump selection, installation, and maintenance

• Inventory management and logistics optimization

• Team leadership and performance management

• Customer relationship management and service delivery

• Process improvement and project management

Professional Impact
During his tenure at Wilo Mather and Platt Pumps Pvt. Ltd., Arindam successfully led the implementation of a centralized spare parts management system, resulting in a 25% reduction in inventory levels and a 15% improvement in first-time fix rates. He has also been recognized for his contributions to customer satisfaction, consistently maintaining a rating of 4.8 out of 5 from client feedback.

Conclusion
Arindam Naskar's extensive experience, technical expertise, and strong leadership skills make him an invaluable asset in the HVAC and Pumps industry. As the Manager of After Sales and Service at Kirloskar Brothers Limited, he is dedicated to driving operational excellence, enhancing customer experiences, and contributing to the overall success of the organization.