Arka Sen
Experienced Product Manager and Business Process Optimization Expert
Professional Overview
Arka Sen is an accomplished financial services professional with over a decade of experience in product management, business process re-engineering, and client relationship management. As the AVP - CMS Product Manager and Business Process Re-engineering Lead at Bandhan Bank, he leverages his deep industry expertise to drive strategic product innovations and operational efficiencies.
Experience Summary
Current Role
As the AVP - CMS Product Manager and Business Process Re-engineering Lead at Bandhan Bank, Arka is responsible for managing the bank's cash management services (CMS) product suite and leading cross-functional initiatives to optimize business processes. He collaborates closely with stakeholders across the organization to identify areas for improvement, design innovative solutions, and deliver enhanced customer experiences.
Career Progression
Prior to joining Bandhan Bank, Arka held progressive leadership roles at ICICI Bank, including Senior Product Manager, Senior Account Manager, and Wealth Manager. In these positions, he gained extensive experience in product development, client relationship management, and wealth advisory services. Arka's career trajectory showcases his ability to drive strategic initiatives, foster strong client partnerships, and deliver measurable business impact.
Academic Background
Arka holds a Bachelor's degree in Commerce from Calcutta University, where he graduated with distinction. He has also completed various professional development programs in the areas of product management, business process optimization, and customer-centric innovation.
Areas of Expertise
- Cash management services (CMS) product management
- Business process re-engineering and optimization
- Financial services product development and innovation
- Client relationship management and advisory services
- Cross-functional collaboration and stakeholder management
Professional Impact
During his tenure at ICICI Bank, Arka played a pivotal role in the successful launch of several new wealth management products, which contributed to a significant increase in the bank's customer acquisition and asset under management. At Bandhan Bank, he has spearheaded the transformation of the bank's CMS product suite, delivering enhanced features and streamlined processes that have resulted in improved customer satisfaction and operational efficiency.
Conclusion
Arka Sen is a seasoned financial services professional with a proven track record of driving product innovation, business process optimization, and client-centric solutions. His versatile skill set, combined with his strong industry expertise, positions him as a valuable asset in the banking and financial services sector. Arka is committed to leveraging his expertise to create sustainable value for his organization and its stakeholders.
