Professional Overview

Arpit Awasthi is a seasoned operations management professional currently serving as an Assistant Operations Manager at Concentrix in Gurugram, HR, India. His key expertise areas include operations management, team leadership, and customer service, with a focus on the BPO and contact center industry.

Experience Summary

Current Role

As an Assistant Operations Manager at Concentrix, Arpit is responsible for managing day-to-day operations, leading teams, and driving process improvements. Although specific achievements in this role are not detailed, his experience in managing operations and leading teams is a significant asset to his current organization.

Career Progression

Prior to his current role, Arpit held notable positions at Teleperformance, including Assistant Contact Centre Manager and Team Leader. These roles have contributed to his career growth and equipped him with the skills necessary for his current responsibilities.

Academic Background

Arpit holds a Certified Industries Accountant in Accounting and Finance from the Institute of Chartered Accountant and a Bachelor of Business Administration (BBA) from Himachal Pradesh University. These educational backgrounds provide a solid foundation in finance, accounting, and business administration.

Areas of Expertise

Arpit’s expertise spans operations management, leadership, and customer service, with a strong focus on the BPO and contact center industry. His technical competencies and leadership capabilities are evident from his career progression and the roles he has held.

Professional Impact

Although specific projects or initiatives are not mentioned, Arpit’s experience in operations management and his leadership roles suggest a significant impact on process improvements and team performance in his previous and current organizations.

Conclusion

Arpit Awasthi’s professional trajectory is marked by consistent growth and a strong focus on operations management and leadership. His current role as an Assistant Operations Manager at Concentrix is a testament to his capabilities and experience. With a strong educational background and notable career progression, Arpit is well-positioned to continue making significant contributions to his industry.