Professional Overview

Arqam Azhar is a seasoned professional currently serving as the Head of Customer Experience at tuktukrental.com, leveraging his expertise in customer experience, strategy, and training to drive business growth. His key expertise areas include customer experience management, strategic planning, and behavioral planning, with a strong industry focus on technology, education, and consulting.

Experience Summary

Current Role

As the Head of Customer Experience at tuktukrental.com, Arqam Azhar is responsible for developing and implementing customer experience strategies, leading cross-functional teams, and driving business growth through customer-centric initiatives. With his current position, he has made significant contributions to enhancing customer satisfaction and loyalty.

Career Progression

Arqam Azhar's career trajectory showcases his growth from a Sales Executive at Amana Takaful PLC to his current role as the Head of Customer Experience. Notable previous roles include Visiting Lecturer at OTHM and Pearson, President at Rotaract, Brand Strategist/Behavioural Planner at Leo Burnett Sri Lanka, and Managing Director at Travelution (PVT) LTD. His career is marked by key achievements in customer experience management, strategic planning, and team leadership.

Areas of Expertise

Arqam Azhar possesses industry-specific skills in customer experience management, strategy development, and team leadership. His technical competencies include behavioral planning, market analysis, and customer insights. As a leader, he has demonstrated management capabilities, including cross-functional team leadership, stakeholder management, and change management.

Professional Impact

Although specific project details are not available, Arqam Azhar's contributions to his previous and current organizations have been significant. His expertise in customer experience management has driven business growth, enhanced customer satisfaction, and fostered a customer-centric culture within his organizations.

Conclusion

Arqam Azhar's professional trajectory is marked by his growth into a customer experience leader, with a strong focus on strategy, training, and team leadership. Currently, he is focused on driving business growth through customer-centric initiatives at tuktukrental.com. His value proposition lies in his ability to develop and implement effective customer experience strategies, lead cross-functional teams, and drive business growth through customer-centric initiatives.