Professional Overview

Arwa Masrahi is a seasoned Application Support Manager based in Riyadh, Saudi Arabia, with a strong background in IT application support and management. Her current role and responsibilities involve overseeing application support functions, with key expertise areas in IT service management, application maintenance, and team leadership, focusing on the banking and finance industry.

Experience Summary

Current Role

As the Application Support Manager at Arab National Bank since 2022, Arwa's key responsibilities include managing application support teams, ensuring high-quality IT service delivery, and contributing to the bank's digital transformation initiatives. Her achievements in this role include improved application uptime, enhanced customer satisfaction, and successful team leadership.

Career Progression

Arwa's career progression showcases a steady growth trajectory from a Trainee at International Systems Engineering - ISE to her current position. Notable previous roles include Assistant Manager - IT Application, Application Support Specialist, and Project Analyst at Emirates NBD, as well as IT Coordinator at Alsalam Aerospace Industries. Her key achievements and contributions in these roles involve process improvements, team management, and project delivery.

Areas of Expertise

Arwa's areas of expertise include industry-specific skills in banking and finance IT, technical competencies in application support and management, and leadership and management capabilities, with a focus on team leadership, IT service management, and digital transformation.

Professional Impact

Throughout her career, Arwa has contributed to various projects and initiatives aimed at improving IT service delivery, enhancing application support, and driving digital transformation in the banking sector. Her measurable achievements include improved application performance, increased customer satisfaction, and successful project delivery.

Conclusion

Arwa Masrahi's professional trajectory demonstrates a commitment to IT application support and management, with a current focus on leadership and digital transformation in the banking industry. Her value proposition lies in her ability to deliver high-quality IT services, lead effective teams, and contribute to the growth and success of her organization.