Professional Overview
Ashish Dwivedi is a seasoned IT operations manager with a strong background in digital payments and loyalty programs. Currently, he serves as the Global Connected Customer IT Operations Manager - Digital Payments and Loyalty at Shell, leveraging his expertise in managing complex IT operations and driving business growth.
Experience Summary
Current Role
Ashish Dwivedi is the Global Connected Customer IT Operations Manager - Digital Payments and Loyalty at Shell, a position he has held since September 2020. His key responsibilities include overseeing IT operations for digital payments and loyalty programs, ensuring seamless customer experience, and driving business growth through innovative solutions. Notably, his current role has significant industry impact, as he contributes to the development and implementation of digital payment solutions that enhance customer engagement and loyalty.
Career Progression
Ashish Dwivedi's career trajectory is marked by progressive growth and significant contributions to the IT industry. Prior to his current role, he served as a Situation Manager at Shell from April 2019 to September 2020. Earlier, he was the IT Service Manager for Shell Retail Payments - Europe from January 2017 to March 2019. His experience also includes roles as a Major Incident Manager at Ericsson from June 2015 to December 2016, Systems Engineer at Tata Consultancy Services from January 2012 to May 2015, Analyst at HCL Technologies from December 2010 to January 2012, and IT Associate at Wipro BPO from January 2009 to January 2010.
Academic Background
Ashish Dwivedi holds a B.Sc(ITeS) in IT from Integral University, Lucknow, Uttar Pradesh, which he completed from 2005 to 2008.
Areas of Expertise
Ashish Dwivedi's expertise spans across industry-specific skills in digital payments and loyalty programs, technical competencies in IT service management, and leadership and management capabilities in overseeing complex IT operations.
Professional Impact
Throughout his career, Ashish Dwivedi has been involved in notable projects and initiatives that have contributed significantly to the IT industry. His measurable achievements include driving business growth through innovative digital payment solutions and ensuring high customer satisfaction levels.
Conclusion
Ashish Dwivedi's professional trajectory is characterized by steady growth, significant contributions to the IT industry, and a strong focus on digital payments and loyalty programs. Currently, his focus is on driving business growth and enhancing customer experience through innovative IT solutions. With his expertise and experience, he offers a valuable proposition to organizations seeking to leverage digital payments and loyalty programs for business success.
