Professional Overview

Ashkan Akhavan is a seasoned professional currently serving as a Team Lead in Incident Management, bringing expertise in managing critical incidents and ensuring operational continuity. His key areas of expertise include incident management, problem management, and IT service management, with a focus on the financial services industry.

Experience Summary

Current Role

Ashkan Akhavan is currently the Team Lead - Incident Management at Euronext, a position he has held since March 2021. In this role, he oversees the incident management process, ensuring timely and effective resolution of critical incidents. His key responsibilities include leading a team of incident managers, developing incident management processes, and collaborating with cross-functional teams to minimize the impact of incidents.

Career Progression

Prior to his current role, Ashkan Akhavan served as a Problem Manager at Euronext from October 2016 to March 2021. In this position, he identified and addressed the root causes of incidents, implementing measures to prevent future occurrences. Earlier in his career, he worked as a SharePoint Consultant at HM Consultores from August 2015 to October 2016 and as a Business Management Intern at HM Consultores from January 2015 to July 2015.

Areas of Expertise

Ashkan Akhavan's areas of expertise include:

• Industry-specific skills: Financial services, IT service management

• Technical competencies: Incident management, problem management, SharePoint

• Leadership and management capabilities: Team leadership, process development, cross-functional collaboration

Professional Impact

Although specific metrics are not available, Ashkan Akhavan's work in incident and problem management has likely contributed to improved operational efficiency and reduced downtime for Euronext and its clients.

Conclusion

Ashkan Akhavan is a dedicated and experienced IT service management professional with a strong background in incident and problem management. Currently, he is focused on leading his team in providing effective incident management services. His value proposition lies in his ability to manage critical incidents, lead teams, and develop processes that ensure operational continuity and minimize downtime.