Professional Overview
Ashkhen Galstyan is a seasoned banking professional currently serving as a Customer Experience Manager at HSBC in Yerevan, Armenia. With a strong background in finance and customer service, Ashkhen specializes in enhancing customer experience, financial advisory services, and team management.
Experience Summary
Current Role
As a Customer Experience Manager, Ashkhen is responsible for overseeing customer experience strategies, managing teams, and ensuring high-quality service delivery. Key responsibilities include analyzing customer feedback, developing improvement plans, and collaborating with cross-functional teams to implement changes. Ashkhen has made significant contributions to HSBC by enhancing customer satisfaction and loyalty.
Career Progression
Ashkhen's career at HSBC has been marked by steady growth and progression. Notable previous roles include Customer Experience Officer, Mortgage Advisor, and Customer Service Representative. Throughout these positions, Ashkhen has demonstrated expertise in customer service, financial advisory, and team collaboration. Key achievements include consistently meeting or exceeding performance targets and contributing to the development of customer-centric strategies.
Academic Background
Ashkhen holds a Master's degree in Public Finance and a Bachelor's degree in Finance from the Armenian State University of Economics. This strong educational foundation has provided Ashkhen with a solid understanding of financial principles, economic theories, and public policy.
Areas of Expertise
Ashkhen's areas of expertise include:
- Industry-specific skills: customer experience management, financial advisory services, and banking operations
- Technical competencies: data analysis, customer feedback analysis, and team management
- Leadership and management capabilities: team leadership, strategy development, and change implementation
Professional Impact
Ashkhen has made notable contributions to HSBC through various projects and initiatives focused on enhancing customer experience and improving service quality. While specific metrics are not available, Ashkhen's dedication to customer-centric strategies has positively impacted customer satisfaction and loyalty.
Conclusion
Ashkhen Galstyan is a dedicated and experienced banking professional with a strong focus on customer experience management. With a solid educational background, steady career progression, and notable achievements, Ashkhen is well-equipped to drive customer-centric strategies and lead teams towards excellence. Currently, Ashkhen continues to enhance customer experience at HSBC, leveraging expertise and skills to contribute to the banking industry's growth and development.
