Professional Summary
Professional Overview
Ashley Goodman is an experienced Sales & Order Operations Manager with a proven track record of driving operational excellence and customer satisfaction within the software and technology industry. With a strong focus on streamlining processes, improving efficiency, and fostering collaborative team environments, Ashley brings a unique blend of technical expertise and strategic leadership to the role.
Experience Summary
Current Role
As the Sales & Order Operations Manager at ANSYS, Inc., Ashley oversees all aspects of the company's sales and order management operations. In this role, Ashley is responsible for managing a team of sales and order administrators, developing and implementing organizational policies and procedures, and ensuring seamless end-to-end order fulfillment. Ashley has successfully spearheaded initiatives to automate workflow, optimize data management, and enhance customer experience, resulting in significant improvements in operational efficiency and customer satisfaction.
Career Progression
Prior to the current role, Ashley held several leadership positions within ANSYS, Inc., including Sales & Order Operations Supervisor and Sales Administrator Supervisor. In these roles, Ashley demonstrated a strong aptitude for problem-solving, process improvement, and team management, contributing to the company's overall operational effectiveness. Ashley's career journey also includes experience as a Customer Relations Coordinator at ANSYS, Inc. and a stint as an Executive Team Lead at Target, where Ashley honed their customer-centric approach and developed a keen understanding of order management and logistics.
Academic Background
Ashley holds a Bachelor's degree in Business Administration from the University of Pennsylvania, with a concentration in Operations Management. Throughout their academic career, Ashley maintained a strong focus on developing analytical and problem-solving skills, which have proven invaluable in their professional endeavors.
Areas of Expertise
- Sales and order operations management
- Process optimization and automation
- Data analysis and reporting
- Customer service and relationship management
- Team leadership and supervision
- Cross-functional collaboration
Professional Impact
During their tenure at ANSYS, Inc., Ashley has consistently made significant contributions to the organization's operational efficiency and customer satisfaction. Notable achievements include:
- Implemented a new order management system, resulting in a 20% reduction in order processing time and a 15% increase in first-call resolution rates.
- Developed and executed a comprehensive training program for the sales and order administration team, leading to a 25% improvement in process adherence and a 12% increase in employee productivity.
- Spearheaded the optimization of the company's data management protocols, enabling more accurate forecasting, improved decision-making, and enhanced customer experience.
Conclusion
With a strong background in sales and order operations, combined with a demonstrated ability to drive process improvements and foster collaborative team environments, Ashley Goodman is poised to continue making a significant impact within the software and technology industry. As the Sales & Order Operations Manager at ANSYS, Inc., Ashley is committed to ongoing excellence, innovation, and the delivery of exceptional customer service.
