Profile: Ashley Hogge
Name: Ashley Hogge
Company: Coveo
Position: Sales Enablement Manager
Professional Background
Current Role:
Ashley Hogge serves as a Sales Enablement Manager at Coveo, a company specializing in AI-powered search and recommendation engines. Based in Quebec, Ashley plays a pivotal role in sales enablement, focusing on enhancing the productivity and efficiency of the sales team through strategically aligned tools and processes.
Previous Experience:
Prior to their current role, Ashley was a Manager of Customer Experience. This role likely involved responsibilities such as streamlining customer service operations, improving customer satisfaction, and driving customer loyalty programs.
Company Overview - Coveo
Industry: Artificial Intelligence, Search and Recommendations
Headquarters: Quebec, Quebec
Products and Solutions:
- Coveo PlatformTM: A comprehensive AI and Generative Experience platform designed to enhance digital experiences across various enterprise applications.
- Semantic Search
- AI Recommendations
- Generative Answering
- Unified Personalization
- Merchandising
Key Integrations: Salesforce, SAP, Adobe, Zendesk, Sitecore, ServiceNow, Optimizely, Slack.
Notable Achievements:
- Coveo has been recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Search and Product Discovery.
- AI-driven personalization efforts have resulted in significant enhancements for customers, such as a +49% increase in average order value in eCommerce and up to 27% improvement in CSAT scores for customer service.
Insights for Sales Strategy
1. Sales Enablement Involvement:
Ashley's role indicates a focus on equipping sales teams with the necessary skills, tools, and information to effectively engage with clients. Stressing how your product could streamline or enhance the sales enablement process would be compelling.
2. Previous Experience in Customer Experience:
Highlighting how your solution can bridge gaps between customer experience and sales can resonate, given Ashley's background. Demonstrating measurable improvements in customer satisfaction and retention would align well with their experience.
3. AI and Technology Adoption:
Coveo's extensive use of advanced AI for personalization and search suggests they value innovative, tech-driven solutions. Propose features of your product that utilize cutting-edge technology to foster innovation and improve business outcomes.
4. Industry Recognition:
Given Coveo's accolades, particularly in AI and search, positioning your product as a leader or innovator in its domain can capture Ashley’s interest. If your solution has received any industry awards or recognitions, this is the place to emphasize them.
Conclusion:
Ashley's current position and her previous experience provide crucial touchpoints for a sales dialogue. Emphasize how your product can enhance sales enablement and customer experience through scalable, innovative technology solutions that align with Coveo’s commitment to AI-driven transformations.
