Ashley Moede

Director of Patient Financial Services
Algoma, Wisconsin, United States

Professional Overview

Ashley Moede is an experienced healthcare financial services professional with a strong track record of driving operational efficiency and improving patient financial experiences. As the Director of Patient Financial Services at Door County Medical Center, she oversees a team responsible for revenue cycle management, patient billing, and financial assistance programs.

Experience Summary

Current Role

Director of Patient Financial Services, Door County Medical Center (2022-10-01 to Present)

• Oversee all patient financial services operations, including patient access, billing, collections, and financial counseling

• Spearheaded the implementation of a new patient portal, which has increased online bill payment and self-service capabilities by 35%

• Developed and executed a training program that has improved first-call resolution rates by 22% within the first six months

Career Progression

Patient Access Manager, Door County Medical Center (2021-07-01 to 2022-10-01)

• Managed a team of 15 patient access representatives, responsible for registration, insurance verification, and prior authorization

• Streamlined patient intake processes, reducing average wait times by 18% and improving patient satisfaction scores by 23%

• Implemented data-driven performance monitoring and coaching, leading to a 12% increase in productivity

Customer Service Representative, Multi-Color Corporation (2017-02-01 to 2021-06-01)

• Provided exemplary customer service and support to a diverse client base, consistently exceeding monthly targets

• Collaborated with cross-functional teams to resolve complex issues and improve overall customer experience

• Recognized as a top-performing customer service representative, receiving multiple awards and commendations

Academic Background

• Bachelor of Science in Healthcare Administration, University of Wisconsin-Green Bay

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Customer service and experience optimization

• Team leadership and performance management

• Data analysis and process improvement

Professional Impact

• Instrumental in the successful implementation of a new patient portal, driving a 35% increase in online bill payment and self-service capabilities

• Developed and executed a comprehensive training program that improved first-call resolution rates by 22% within the first six months

• Streamlined patient intake processes, reducing average wait times by 18% and improving patient satisfaction scores by 23%

Conclusion

With a proven track record of driving operational excellence and enhancing patient financial experiences, Ashley Moede is poised to continue her positive impact on the healthcare industry. Her strategic leadership, data-driven decision-making, and commitment to continuous improvement make her a valuable asset to any organization.