Professional Summary

Professional Overview

Ashley Stamps-Lafont is an accomplished Angel Investor and seasoned customer success expert. As an Angel Investor at CS Angel, she leverages her extensive industry knowledge and entrepreneurial experience to identify and support promising startups. Concurrently, she serves as the Founder, VP of Customer Success, and GTM Advisor at The Success Rx, where she helps companies optimize their customer success strategies.

Experience Summary

Current Roles

Angel Investor, CS Angel (2024-08-01 to Present)

Evaluates investment opportunities in early-stage technology startups

Provides strategic guidance and mentorship to portfolio companies

Assists with business development, customer acquisition, and growth initiatives

Founder // VP of Customer Success // GTM Advisor, The Success Rx (2022-03-01 to Present)

Oversees the development and implementation of innovative customer success programs

Advises clients on go-to-market strategies, customer onboarding, and retention best practices

Leverages data-driven insights to optimize customer experiences and drive business outcomes

Career Progression

Global VP of Customer Success, Backlight (2023-01-01 to 2024-08-01)

Led the global customer success team, ensuring high customer satisfaction and retention

Spearheaded the implementation of a comprehensive customer success framework

Drove a 25% increase in customer lifetime value through proactive engagement strategies

Customer Success Coach, Catalyst Software (2022-03-01 to 2024-03-01)

Provided hands-on coaching and training to customer success professionals

Developed and delivered workshops on customer segmentation, journey mapping, and data-driven decision making

Contributed to the company's thought leadership as a featured speaker at industry events

Academic Background

Ashley holds a Bachelor of Business Administration (BBA) degree in Marketing from the University of Wisconsin-Milwaukee, where she graduated cum laude.

Areas of Expertise

Customer success strategy and program development

SaaS business models and go-to-market execution

Data-driven decision making and performance optimization

Venture capital and angel investing

Coaching and mentoring customer success professionals

Professional Impact

Launched a successful customer success consultancy, The Success Rx, to help companies improve their customer experiences and drive growth

Served as a global customer success leader at Backlight, leading a team of professionals and driving a 25% increase in customer lifetime value

Actively invests in and advises early-stage technology startups as an Angel Investor at CS Angel

Conclusion

With a proven track record of success in customer success, entrepreneurship, and angel investing, Ashley Stamps-Lafont is a versatile and highly sought-after professional. She continues to make a significant impact in the technology industry through her strategic guidance, operational excellence, and commitment to driving business growth and customer success.