Professional Summary

Professional Overview

Ashley Wayman is a dedicated and customer-centric professional with extensive experience in the automotive industry. As a Service BDC at Carl Black Automotive Group, she leverages her expertise in customer service and business development to drive client satisfaction and revenue growth.

Experience Summary

Current Role

As a Service BDC at Carl Black Automotive Group, Ashley is responsible for managing the service department's business development efforts. She proactively engages with customers, provides exceptional support, and coordinates with the service team to ensure a seamless customer experience. Through her strategic initiatives and data-driven approach, Ashley has consistently exceeded customer satisfaction targets and contributed to the overall success of the service department.

Career Progression

Prior to her current role, Ashley served as a BDC Agent at Cobb County Kia, where she honed her skills in customer service and client relationship management. Before that, she held the position of Customer Service Representative at Summit Racing Equipment, where she demonstrated her ability to deliver high-quality support and build lasting relationships with clients.

Academic Background

Ashley holds a bachelor's degree in Business Administration from the University of Georgia, where she graduated with honors.

Areas of Expertise

• Automotive industry expertise

• Exceptional customer service skills

• Business development and account management

• Data analysis and performance optimization

• Effective communication and collaboration

Professional Impact

Throughout her career, Ashley has played a pivotal role in driving customer satisfaction and business growth. In her previous role at Cobb County Kia, she implemented a proactive outreach strategy that resulted in a 15% increase in service appointments and a 20% improvement in customer retention rates. At Carl Black Automotive Group, Ashley's innovative approaches to service department management have contributed to a 12% year-over-year increase in revenue.

Conclusion

With a strong track record of success and a passion for the automotive industry, Ashley Wayman is poised to continue making a meaningful impact in her role as a Service BDC at Carl Black Automotive Group. Her dedication to excellence, coupled with her deep understanding of customer needs and industry trends, make her a valuable asset to the organization.