Professional Overview
Ashwaq Afanah is a seasoned banking professional, currently serving as a Senior Retention Officer at Commercial Bank of Dubai in the United Arab Emirates. Her key areas of expertise include customer retention, feedback analysis, and call center operations, with a strong focus on the banking and financial services industry.
Experience Summary
Current Role
As a Senior Retention Officer, Ashwaq is responsible for developing and implementing strategies to enhance customer retention and improve overall customer experience. Her key achievements include leveraging customer feedback to inform business decisions and driving retention initiatives that positively impact customer loyalty.
Career Progression
Ashwaq's career progression at Commercial Bank of Dubai is marked by notable roles, including Feedback Officer and Call Center Representative. Her career trajectory demonstrates steady growth, with a focus on customer-centric roles that have honed her skills in feedback analysis, customer service, and retention strategies.
Areas of Expertise
Ashwaq's expertise spans industry-specific skills such as customer retention and feedback analysis, technical competencies in call center operations, and leadership and management capabilities in driving business initiatives.
Professional Impact
Although specific projects or initiatives are not detailed, Ashwaq's contributions to Commercial Bank of Dubai, particularly in her current and previous roles, underscore her commitment to enhancing customer experience and driving business growth through effective retention strategies.
Conclusion
Ashwaq Afanah's professional trajectory is characterized by a deepening expertise in customer retention and a commitment to the banking and financial services industry. Currently focused on leveraging her skills and experience to drive business growth at Commercial Bank of Dubai, Ashwaq brings a unique value proposition to her role, combining industry-specific knowledge with a customer-centric approach to business.
