Ashwin Ballal

Chief Information Officer

Professional Overview
Ashwin Ballal is a seasoned technology executive with a proven track record of driving digital transformation and leveraging data-driven insights to unlock business value. As the Chief Information Officer at Freshworks, he is responsible for leading the company's global information technology strategy, driving operational excellence, and enabling seamless digital experiences for customers.

Experience Summary

Current Role
As the Chief Information Officer at Freshworks, Ashwin is responsible for spearheading the company's information technology initiatives, aligning IT with business objectives, and fostering a culture of innovation. He oversees the development and implementation of advanced data analytics, cloud infrastructure, and enterprise-wide systems to support Freshworks' rapid growth and industry-leading customer service.

Career Progression
Prior to joining Freshworks, Ashwin served as the Executive Vice President and Chief Information Officer at Medallia, where he played a pivotal role in transforming the company's IT capabilities and driving the adoption of cutting-edge technologies. Before that, he held several leadership positions at KLA-Tencor, including Vice President and Chief Information, Intelligence & Data Officer, as well as President, Chairman, and Managing Director. Ashwin's diverse experience across the semiconductor and software industries has enabled him to develop a deep understanding of the challenges and opportunities businesses face in the digital age.

Academic Background
Ashwin holds a strong educational background, having completed his studies in the United States.

Areas of Expertise
Ashwin's areas of expertise include:

• Digital transformation and IT strategy

• Enterprise-wide data analytics and business intelligence

• Cloud computing and infrastructure optimization

• Cybersecurity and risk management

• Operational efficiency and process automation

• Talent development and team leadership

Professional Impact
Throughout his career, Ashwin has spearheaded numerous transformative initiatives that have delivered tangible business results. At Medallia, he led the company's transition to a cloud-based IT infrastructure, resulting in significant cost savings and improved operational efficiency. At KLA-Tencor, Ashwin's strategic vision and data-driven approach enabled the company to enhance its semiconductor yield and advanced data analytics capabilities, strengthening its market position.

Conclusion
Ashwin Ballal is a seasoned IT executive with a proven track record of driving digital transformation and leveraging data-driven insights to support business growth. As the Chief Information Officer at Freshworks, he is poised to further enhance the company's technological capabilities, foster a culture of innovation, and deliver superior customer experiences.