Audrey Fiep

Telephone SKILLS Trainer in Sales, Employer Engagement & Customer Service
United Kingdom

Professional Overview

Audrey Fiep is a highly skilled and experienced Telephone SKILLS Trainer, specializing in Sales, Employer Engagement, and Customer Service. As the Founder of Outshine Telephone Training & Resources, she has dedicated her career to empowering individuals and organizations to enhance their telephone-based communication and engagement strategies.

Experience Summary

Current Role

As the Founder of Outshine Telephone Training & Resources since 2008, Audrey is responsible for designing and delivering comprehensive training programs that help clients improve their sales, employer engagement, and customer service capabilities through effective telephone techniques. She also serves as a Volunteer Expert Trainer and Coach for the unemployed at a major charity since 2020.

Career Progression

Prior to founding Outshine, Audrey has held several notable roles in the training and development industry. She was a Training Partner – Specialist in Sales and Customer Service at BMS Performance from 2014 to 2024, and a Senior Training Consultant, Telephone Techniques Specialist, and Sales & Customer Service Trainer at TACK International from 2004 to 2022. Earlier in her career, Audrey founded Audrey Bryce Associates, a specialized telephone training and coaching firm, from 1992 to 2010.

Academic Background

Audrey holds a strong educational background, with a focus on developing her expertise in her chosen field.

Areas of Expertise

• Telephone-based sales, employer engagement, and customer service training

• Designing and implementing effective communication and engagement strategies

• Coaching and mentoring professionals to enhance their telephone skills

• Developing tailored training programs to meet the unique needs of clients

• Driving measurable improvements in sales, employer engagement, and customer satisfaction

Professional Impact

Throughout her career, Audrey has had a significant impact on the organizations and individuals she has worked with. Her training programs have consistently delivered tangible results, such as increased sales conversions, improved employer engagement, and enhanced customer satisfaction. Audrey's industry contributions and commitment to excellence have earned her a reputation as a trusted expert in her field.

Conclusion

With over three decades of experience in the training and development industry, Audrey Fiep is a seasoned professional who has honed her expertise in telephone-based communication and engagement strategies. As the Founder of Outshine Telephone Training & Resources, she continues to drive innovation and lead the charge in helping clients achieve their sales, employer engagement, and customer service objectives.