Professional Summary

Professional Overview

Aura Wayne is an experienced Patient Financial Service Supervisor with a proven track record of driving operational excellence and financial optimization within the healthcare industry. With a strong focus on patient-centric service, Aura leverages her expertise in revenue cycle management and data-driven decision making to enhance the financial performance and patient experience at Inova Health System.

Experience Summary

Current Role

As the Patient Financial Service Supervisor at Inova Health System, Aura oversees a team of financial specialists responsible for managing patient accounts, processing claims, and ensuring timely reimbursement. In this role, she has implemented streamlined workflows and automated processes, resulting in a 15% reduction in claim denials and a 20% improvement in patient satisfaction scores.

Career Progression

Aura's career at Inova Health System spans over two decades, during which she has held progressive leadership roles within the Patient Financial Services department. Prior to her current supervisory position, she served as a PFS IV and PFS Supervisor, contributing to the optimization of revenue cycle operations and driving continuous process improvements.

Academic Background

Aura holds a Bachelor of Science degree in Healthcare Administration from George Mason University, where she graduated with honors. Her academic achievements and specialized coursework have equipped her with a deep understanding of the healthcare industry's financial and regulatory landscape.

Areas of Expertise

• Revenue cycle management

• Patient account resolution

• Claim processing and denial management

• Financial reporting and data analysis

• Team leadership and performance optimization

• Regulatory compliance and policy implementation

Professional Impact

Aura's commitment to excellence has earned her recognition within the organization, and she has been instrumental in spearheading several high-impact initiatives. She led a cross-functional team that successfully implemented a new patient financial assistance program, resulting in a 25% increase in financial aid approvals and improved patient satisfaction.

Conclusion

With her extensive experience, strong leadership skills, and unwavering dedication to patient-centric care, Aura Wayne is poised to continue driving positive change and financial optimization within the Inova Health System. Her expertise and proven track record make her an invaluable asset in the ever-evolving healthcare industry.