Professional Summary
Professional Overview
Austin Bartleson is an experienced leader in customer experience management, with a proven track record of driving operational excellence and enhancing customer satisfaction. As the Director of Customer Experience at Pattern®, he is responsible for overseeing the company's customer service strategy, optimizing processes, and fostering a customer-centric culture.
Experience Summary
Current Role
In his current role as the Director of Customer Experience at Pattern®, Austin is responsible for leading a team of customer service professionals and implementing innovative strategies to enhance the overall customer experience. He plays a pivotal role in identifying and addressing customer pain points, developing data-driven solutions, and driving continuous improvement. Under his leadership, the company has witnessed a significant increase in customer satisfaction and loyalty.
Career Progression
Prior to his current role, Austin served as the Vice President of Operations at Just One Dime, where he was instrumental in streamlining operations, improving efficiency, and enhancing the company's customer service capabilities. He has also held various customer experience leadership positions at Deseret Digital Media, where he spearheaded initiatives that led to increased customer retention and improved brand reputation.
Earlier in his career, Austin gained valuable experience in operational management, serving as the KSL Classifieds Operations Manager at Deseret Digital Media and the Auxiliary Operations Supervisor at Vivint. His diverse background and hands-on experience have equipped him with a deep understanding of the customer experience landscape.
Academic Background
Austin holds a Bachelor's degree in Business Administration from the University of Utah, where he graduated with distinction.
Areas of Expertise
- Customer experience strategy and implementation
- Contact center optimization and workforce management
- Data-driven decision making and performance analysis
- Process improvement and operational excellence
- Cross-functional collaboration and team leadership
Professional Impact
Throughout his career, Austin has been recognized for his ability to drive tangible results. At Pattern®, he has spearheaded initiatives that have led to a 15% increase in customer satisfaction and a 20% reduction in response times. His expertise in leveraging data and analytics has enabled the company to make more informed decisions and deliver personalized experiences to their customers.
Conclusion
With his extensive experience, strategic vision, and a strong commitment to customer-centricity, Austin Bartleson is poised to continue contributing to the success of Pattern® and the broader customer experience industry. He is a versatile leader who is dedicated to driving innovation and delivering exceptional results.
