Professional Overview
Av Zapanta is a seasoned operations management professional, currently serving as a Senior Operations Manager. With a strong background in managing teams and driving operational efficiency, Av's key expertise areas include process improvement, team leadership, and customer service. The industry focus spans business process outsourcing, telecommunications, and insurance.
Experience Summary
Current Role
As a Senior Operations Manager at Concentrix (2021-2024), Av oversees daily operations, drives performance improvement initiatives, and leads cross-functional teams to achieve business objectives. Key responsibilities include strategic planning, talent development, and customer satisfaction enhancement. Av's achievements in this role include implementing process enhancements that improved operational efficiency.
Career Progression
Notable previous roles include Unit Head at AXA Philippines, Radio Host at FEBC, Director of Operations at Tech Mahindra Business Process Services, Senior Operations Manager at Convergys, and Team Leader at ePLDT, Inc. Av's career trajectory demonstrates consistent growth in leadership roles, with a focus on operations management and team leadership. Key achievements include developing and implementing operational strategies that drove business growth and improved customer satisfaction.
Academic Background
Av holds a Bachelor of Science in Public Relations from Santa Isabel College (1996-2000). This academic foundation has provided a strong basis for communication and interpersonal skills, essential in Av's leadership and management roles.
Areas of Expertise
Av's expertise spans industry-specific skills such as business process outsourcing, customer service, and operations management. Technical competencies include process improvement, project management, and data analysis. Leadership and management capabilities are demonstrated through talent development, strategic planning, and team leadership.
Professional Impact
Av has contributed to several notable projects and initiatives, including process improvement implementations and talent development programs. Industry contributions include driving operational efficiency and enhancing customer satisfaction. Measurable achievements include implementing process enhancements that improved operational efficiency.
Conclusion
Av Zapanta's professional trajectory demonstrates consistent growth and achievement in operations management. Currently focused on driving business growth and operational efficiency as a Senior Operations Manager, Av's value proposition includes strong leadership, strategic planning, and a customer-centric approach. With a strong academic background and notable career progression, Av is well-positioned to continue making significant contributions in the industry.
