Axel Rivas
Patient Financial Services Collector | San Diego, California
Professional Overview
Axel Rivas is an experienced Patient Financial Services Collector with a strong background in the healthcare industry. He leverages his exceptional communication skills and keen attention to detail to ensure effective revenue cycle management for Sharp HealthCare.
Experience Summary
Current Role
As a Patient Financial Services Collector at Sharp HealthCare, Axel is responsible for proactively engaging with patients to resolve outstanding balances and maintain positive customer relationships. He consistently exceeds collection goals, recovering over $250,000 in past-due payments last year. Axel's ability to navigate complex financial situations and negotiate payment plans has contributed to Sharp HealthCare's improved cash flow and reduced bad debt.
Career Progression
Prior to his current role, Axel served as a Sales Specialist at Lowe's Companies, Inc., where he developed a reputation for exceptional customer service and problem-solving skills. His experience in a fast-paced retail environment has equipped him with the adaptability and multitasking capabilities required to excel in the healthcare financial services domain.
Academic Background
Axel holds a Bachelor of Science degree in Business Administration from the University of California, San Diego, with a concentration in Finance. His academic achievements include Dean's List recognition and participation in the university's student entrepreneurship program.
Areas of Expertise
- Patient account management and collections
- Effective communication and negotiation with patients
- Comprehensive understanding of healthcare revenue cycle processes
- Proficiency in financial analysis and data-driven decision-making
- Strong problem-solving and conflict resolution skills
Professional Impact
Axel's outstanding performance as a Patient Financial Services Collector has contributed to Sharp HealthCare's improved revenue cycle management and reduced bad debt. His ability to build trust with patients and develop tailored payment plans has led to increased patient satisfaction and a reduction in accounts receivable.
Conclusion
With his extensive experience in the healthcare industry and a proven track record of success, Axel Rivas is a valuable asset to Sharp HealthCare's patient financial services team. He is committed to delivering exceptional customer service and finding innovative solutions to complex financial challenges, positioning him for continued growth and impact within the organization.
