Barb Laws

Professional Overview

Barb Laws is a versatile professional with extensive experience in customer service, claims adjudication, and student support services. Her diverse background and adaptable skill set have enabled her to thrive in a variety of roles, making her a valuable asset to organizations across multiple industries.

Experience Summary

Current Roles

Claims Adjuster, ICBC (2021-11-01 to Present)

• Responsible for efficiently processing and resolving insurance claims, ensuring timely and accurate payments to clients

• Collaborates with policyholders, repair facilities, and other stakeholders to gather necessary information and facilitate the claims process

• Demonstrates strong problem-solving abilities and attention to detail to mitigate risks and optimize customer satisfaction

Customer Service Representative, ICBC (2018-06-01 to Present)

• Provides exceptional customer service to policyholders, addressing inquiries and concerns with empathy and professionalism

• Leverages deep product knowledge to educate clients on insurance policies and procedures, ensuring their understanding and satisfaction

• Contributes to the continuous improvement of customer service processes through feedback and process optimization recommendations

Student Services, Vancouver Career College (2011-08-01 to Present)

• Supports students throughout their academic journey, offering guidance on program-related matters and connecting them with relevant resources

• Collaborates with faculty and administration to ensure a seamless and enriching student experience

• Demonstrates a strong commitment to student success and retention, contributing to the college's positive reputation

Employment Specialist, Eminata Group (2010-08-01 to Present)

• Assists job seekers in securing meaningful employment opportunities, leveraging knowledge of the job market and employer needs

• Collaborates with community partners and employers to facilitate job placements and connect qualified candidates with suitable roles

• Delivers career development workshops and provides one-on-one coaching to help clients achieve their professional goals

Career Progression

Prior to her current roles, Barb held positions at Post Media Community Newspaper, where she progressed from a Classified Supervisor (1992-2007) to a Classified Manager (2007-2011), demonstrating her ability to effectively manage teams and drive operational excellence.

Academic Background

Barb holds a diploma in Business Administration from Vancouver Career College, where she developed a strong foundation in various business functions and customer service principles.

Areas of Expertise

• Customer service and client relationship management

• Insurance claims processing and adjudication

• Student support and academic advising

• Employment placement and career development

• Team leadership and cross-functional collaboration

Professional Impact

Throughout her diverse career, Barb has consistently delivered exceptional service and contributed to the success of the organizations she has been a part of. Her adaptability, problem-solving skills, and commitment to client satisfaction have earned her a reputation as a trusted and valuable team member.

Conclusion

With a proven track record of excellence in customer service, claims management, and student support, Barb Laws is a versatile professional poised to make a meaningful impact in her current and future roles. Her diverse experience, strong work ethic, and dedication to continuous improvement make her an invaluable asset to any organization.