Professional Overview
Bassem Sidrake is a seasoned professional currently serving as Customer Operations Manager - GCC Accounts, leveraging his expertise in telecommunications and operations management to drive business growth and customer satisfaction. His key expertise areas include customer operations, project management, and telecommunications, with a strong industry focus on the GCC region.
Experience Summary
Current Role
As Customer Operations Manager - GCC Accounts at Ericsson, Bassem oversees customer operations, ensuring seamless delivery of services and products to clients in the GCC region. His key responsibilities include managing customer relationships, coordinating project implementations, and identifying opportunities for business growth. With a strong track record of achieving customer satisfaction and driving revenue growth, Bassem has made a significant impact on Ericsson's operations in the region.
Career Progression
Bassem's career progression is marked by notable roles, including Head of Project Management Office - GCP, Customer Operations Manager, Program Manager, and Director MS Operations Assurance at Ericsson. His career trajectory demonstrates steady growth, with key achievements including successful project implementations, process improvements, and team leadership. Prior to joining Ericsson, Bassem held positions at Engineering Company for Civil Work and General Contractor, Lafarge Cement, and Orascom Telecom, further expanding his industry expertise.
Academic Background
Bassem holds a Master of Business Administration (MBA) in International Business from the Arab Academy for Science, Technology and Maritime Transport. He also possesses a Diploma in Telecommunications Engineering from the National Telecommunication Institute (NTI) and a Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering from Cairo University. His academic background provides a solid foundation for his professional pursuits.
Areas of Expertise
Bassem's expertise spans industry-specific skills, including customer operations, project management, and telecommunications. His technical competencies include network rollout, field maintenance, and IT operations. As a seasoned leader, Bassem possesses strong management capabilities, with experience in team leadership, process improvement, and customer relationship management.
Professional Impact
Throughout his career, Bassem has contributed to numerous notable projects and initiatives, driving business growth, improving processes, and enhancing customer satisfaction. His measurable achievements include successful project implementations, revenue growth, and improved customer satisfaction metrics. As a dedicated professional, Bassem continues to make significant contributions to the telecommunications industry.
Conclusion
Bassem Sidrake's professional trajectory is marked by steady growth, dedication, and a commitment to excellence. Currently focused on driving customer operations and business growth in the GCC region, Bassem offers a unique value proposition, combining industry expertise, technical competencies, and leadership capabilities. As a seasoned professional, Bassem is poised to continue making significant contributions to the telecommunications industry, driving business growth, and enhancing customer satisfaction.
