Professional Overview

Belson Coutinho is a seasoned aviation executive currently serving as the Co-Founder and Chief Operating Officer (COO) at Akasa Air, headquartered in Mumbai, Maharashtra, India. His expertise spans marketing, customer experience, eCommerce, innovations, and loyalty programs, with a strong focus on the aviation industry.

Experience Summary

Current Role

As the Co-Founder and COO at Akasa Air, Belson is responsible for overseeing the company's operational strategies, driving business growth, and ensuring the delivery of exceptional customer experiences. Prior to his current role, he served as the Co-Founder and Chief Marketing & Experience Officer (CMO & CXO) at Akasa Air, where he played a pivotal role in shaping the company's brand identity and customer experience framework.

Career Progression

Belson's career progression is marked by notable roles in the aviation industry. He previously worked at VFS Global as the Chief Marketing Officer and held various leadership positions at Jet Airways, including Sr. Vice President - Marketing, eCommerce & Innovations | Loyalty | Voice of Guest, Vice President - Marketing, eCommerce & Innovations, and Vice President - eCommerce and Innovations. These roles have equipped him with a deep understanding of the industry and the ability to drive business growth through innovative marketing and customer experience strategies.

Areas of Expertise

Belson's areas of expertise include:

• Industry-specific skills: aviation marketing, customer experience, and operations

• Technical competencies: eCommerce, digital innovations, and data-driven decision making

• Leadership and management capabilities: strategic planning, team management, and stakeholder engagement

Professional Impact

Throughout his career, Belson has contributed to several notable projects and initiatives that have driven business growth, improved customer experiences, and enhanced industry competitiveness. His expertise and leadership have been instrumental in shaping the strategic direction of organizations he has worked with.

Conclusion

Belson Coutinho's professional trajectory is marked by a strong focus on the aviation industry, with a career spanning over a decade in leadership roles. Currently, as the Co-Founder and COO at Akasa Air, he is focused on driving business growth, delivering exceptional customer experiences, and contributing to the company's strategic expansion. With his unique blend of industry expertise, technical competencies, and leadership capabilities, Belson is well-positioned to make a significant impact in the aviation industry.