Ben Mackay

Global Sales Operations, NA E-Commerce and Mass Manager, Fishcare | Mars

Professional Overview

Ben Mackay is an accomplished sales and operations professional with over a decade of experience driving results across the consumer goods industry. In his current role as the Global Sales Operations, NA E-Commerce and Mass Manager for Fishcare at Mars, he is responsible for optimizing sales processes, improving operational efficiencies, and spearheading the company's e-commerce and mass retail strategies.

Experience Summary

Current Role

As the Global Sales Operations, NA E-Commerce and Mass Manager for Fishcare at Mars, Ben oversees a team of sales professionals and analysts responsible for driving revenue growth, enhancing customer experience, and ensuring operational excellence. He has played a pivotal role in streamlining sales processes, implementing data-driven decision making, and aligning cross-functional teams to achieve the company's strategic objectives. Under his leadership, the Fishcare business has expanded its e-commerce presence and strengthened its position in the mass retail channel, contributing to the overall success of the brand.

Career Progression

Prior to his current role, Ben held several sales and operations management positions at Mondelēz International, where he consistently demonstrated his ability to drive operational improvements, enhance customer service, and deliver measurable results. As the Sales Service Team Lead, he led a team of analysts in optimizing order fulfillment, improving inventory management, and enhancing the customer experience. Earlier in his career, Ben gained valuable experience in sales, marketing, and account management roles at Aaron's, Inc. and Bath Fitter, further developing his expertise in the consumer goods industry.

Academic Background

Ben holds a Bachelor's degree in Business Administration from the University of Tennessee, Knoxville, where he specialized in Marketing and Management. During his time at the university, he was actively involved in various student organizations and was recognized for his academic achievements.

Areas of Expertise

• Sales operations management

• E-commerce and mass retail strategy

• Customer service and account management

• Data analysis and process optimization

• Cross-functional collaboration and team leadership

Professional Impact

Throughout his career, Ben has consistently demonstrated his ability to drive tangible results and make a meaningful impact on the organizations he has served. He has spearheaded several successful initiatives, including the implementation of a customer relationship management (CRM) system that improved lead tracking and conversion rates, and the development of a sales forecasting model that enhanced inventory management and reduced stockouts.

Conclusion

With a proven track record of success in the consumer goods industry, Ben Mackay is a versatile and results-oriented professional who is well-positioned to continue driving growth and innovation within the Fishcare business at Mars. His expertise in sales operations, e-commerce, and data-driven decision making, combined with his strong leadership skills, make him a valuable asset to any organization.