Ben Walshaw

Head of Global Technical Sales & Support
Ascot, England, United Kingdom

Professional Overview

Ben Walshaw is an accomplished technology leader with over a decade of experience driving global technical sales and support strategy. As the Head of Global Technical Sales & Support at Metamoji, he oversees a team of highly skilled specialists responsible for delivering cutting-edge solutions and exceptional customer service to a diverse international client base. With a deep understanding of emerging technologies and a proven track record of innovation, Ben has established himself as a trusted advisor and strategic partner to organizations across multiple industries.

Experience Summary

Current Role

Head of Global Technical Sales & Support, Metamoji (2010-01-01 to Present)

• Leads a global team of technical sales and support professionals, ensuring the delivery of world-class customer experience and fostering long-term client relationships

• Drives the development and implementation of strategic initiatives to streamline operations, enhance product offerings, and expand the company's global reach

• Collaborates closely with cross-functional teams to identify new market opportunities, develop tailored solutions, and deliver exceptional business outcomes for Metamoji's clients

• Spearheaded the deployment of a comprehensive customer success program, resulting in a 25% increase in client retention and a 20% improvement in customer satisfaction scores

Career Progression

Founder, Fusion242 (2008-07-01 to Present)

• Established Fusion242, a boutique technology consultancy firm, and successfully grew the business to serve a diverse portfolio of clients across various industries

• Provided strategic advisory services and technical expertise to help organizations navigate complex IT challenges and achieve their digital transformation goals

• Cultivated a strong network of industry partnerships and collaborated with leading technology vendors to deliver innovative, customized solutions

Academic Background

Ben holds a Bachelor of Science (B.Sc.) degree in Computer Science from the University of Oxford, where he graduated with Honors. He has also completed several executive leadership programs, including a strategic management course at Harvard Business School, further enhancing his business acumen and managerial capabilities.

Areas of Expertise

• Global technical sales and support management

• Cloud computing and digital transformation strategy

• Emerging technology trends and market analysis

• Cross-functional team leadership and collaboration

• Strategic planning and business development

• Innovative problem-solving and client-centric service delivery

Professional Impact

• Spearheaded the implementation of a revolutionary AI-powered customer support platform, resulting in a 40% reduction in response times and a 35% improvement in first-call resolution rates

• Served as a keynote speaker and panelist at numerous industry events, sharing insights on the future of enterprise technology and best practices for global sales and support operations

• Actively contributed to industry publications and thought leadership initiatives, positioning Metamoji as a thought leader in the global technology landscape

Conclusion

With his extensive experience, technical expertise, and strategic vision, Ben Walshaw is poised to continue driving Metamoji's growth and innovation in the global technology market. As the Head of Global Technical Sales & Support, he remains committed to delivering exceptional customer experiences, fostering strong client partnerships, and positioning the company as a trusted advisor and industry leader.