Benedicta Ukpong

Administrative Officer | Lagos, Nigeria

Professional Overview

Benedicta Ukpong is an experienced Administrative Officer with a proven track record of providing efficient administrative support and contributing to the success of organizations across various industries. She possesses a diverse skill set, including office management, HR coordination, and front-desk operations, making her a valuable asset to any team.

Experience Summary

Current Role

Administrative Officer, Matta (2024-01-01 to Present)

• Oversees day-to-day administrative operations, ensuring smooth and efficient workflow

• Provides administrative support to the management team, including scheduling, travel arrangements, and record-keeping

• Serves as the primary point of contact for internal and external stakeholders, addressing inquiries and resolving issues promptly

• Assists with the coordination of HR-related tasks, such as onboarding new employees and maintaining personnel records

• Contributes to the implementation of office policies and procedures to enhance organizational efficiency

Career Progression

Executive Assistant to the MD/CEO, Health Partners HMO (2021-05-01 to 2024-01-01)

• Provided comprehensive administrative support to the Managing Director and CEO, managing their schedules, coordinating meetings, and ensuring timely communication

• Assisted with the preparation of presentations, reports, and other important documents

• Acted as a liaison between the executive team and various departments, facilitating cross-functional collaboration

Front Desk Executive, Health Partners HMO (2020-01-01 to 2024-01-01)

• Handled all front-desk responsibilities, including greeting visitors, managing incoming calls, and directing inquiries to the appropriate personnel

• Maintained a welcoming and professional environment for clients and guests

Administrative Assistant/HR Support, Triple Eyes Security Solutions Ltd (2017-06-01 to 2019-10-01)

• Provided administrative support to the HR department, including employee onboarding, benefits administration, and record-keeping

• Assisted with the coordination of HR-related events and training programs

Front Desk Office/Receptionist, Kastrufid Apartments (2016-08-01 to 2017-05-01)

• Managed the front desk operations, ensuring a positive first impression for residents and visitors

• Handled inquiries, scheduling, and other administrative tasks in a fast-paced environment

Academic Background

• Bachelor of Science in Business Administration, University of Lagos (2013-2017)

Areas of Expertise

• Office management and administrative support

• Human resources coordination and onboarding

• Front-desk operations and client/customer service

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint)

• Strong organizational and multitasking skills

• Excellent communication and interpersonal abilities

Professional Impact

• Recognized for exceptional customer service and administrative support, leading to positive feedback from clients and management

• Contributed to the implementation of new HR policies and procedures, improving employee onboarding and record-keeping

• Consistently demonstrated the ability to adapt to changing priorities and provide valuable solutions to support organizational goals

Conclusion

With her comprehensive administrative experience, strong organizational skills, and commitment to excellence, Benedicta Ukpong is well-positioned to make a meaningful impact in her current role as an Administrative Officer at Matta. Her diverse background and adaptability make her a valuable asset to any team, and she is eager to continue contributing to the success of the organization.