Professional Summary
Professional Overview
Bennett Fox-Glassman is an experienced retail executive serving as the Senior Vice President of Customer Journey at Macy's in New York City. With a strong background in customer experience transformation, strategy, and digital innovation, he is a driving force behind Macy's efforts to enhance their omnichannel customer journey.
Experience Summary
Current Role
As the SVP of Customer Journey at Macy's, Bennett is responsible for leading the company's initiatives to create seamless, personalized, and engaging customer experiences across all touchpoints. He oversees the end-to-end customer journey, driving strategic initiatives to improve customer satisfaction, loyalty, and lifetime value.
Career Progression
Prior to his current role, Bennett served as the Interim Chief Customer + Digital Officer at Macy's, where he spearheaded the integration of the company's digital and in-store customer experiences. He also held the position of VP of Transformation & Strategy, leading cross-functional teams to develop and implement innovative solutions to enhance Macy's competitive positioning.
Earlier in his career, Bennett gained valuable experience through roles at Booz & Company, where he provided strategic consulting services to retail and consumer clients, and an internship at Ralph Lauren, where he leveraged customer data and analytics to enhance the brand's customer intelligence and experience management.
Academic Background
Bennett holds an MBA from the Kellogg School of Management at Northwestern University, where he specialized in marketing and strategy. He also served as a YMCA of the USA Board Fellow, gaining valuable nonprofit board experience.
Areas of Expertise
- Omnichannel customer experience optimization
- Retail transformation and digital innovation
- Customer-centric strategy development
- Data-driven decision making and analytics
- Cross-functional team leadership and collaboration
Professional Impact
During his tenure at Macy's, Bennett has played a pivotal role in driving the company's digital transformation and elevating the overall customer experience. His leadership has contributed to improved customer satisfaction, increased brand loyalty, and enhanced operational efficiency.
Conclusion
With his extensive experience in the retail industry, proven track record of success, and expertise in customer experience management, Bennett is well-positioned to continue driving Macy's strategic initiatives and creating value for the organization and its customers.
