Professional Overview

Bente Vollan is a seasoned executive currently serving as the SVP, Global Head of Product Support at SAP, headquartered in Seattle, Washington, United States. Her expertise spans global product support, technical support, customer services, and operations, with a strong focus on the software industry.

Experience Summary

Current Role

As the SVP, Global Head of Product Support at SAP, Bente Vollan oversees the global product support strategy, ensuring that customers receive top-tier assistance and guidance on SAP's extensive portfolio of products. Her key responsibilities include leading global support teams, driving support process improvements, and fostering strategic partnerships with customers and internal stakeholders to enhance customer satisfaction and loyalty.

Career Progression

Prior to her current role, Bente Vollan held several notable positions, including Vice President, Global Technical Support at Tableau Software, VP/Managing Director Customer Services at Fulcrum Technologies, Inc., Director, Worldwide Customer Operations at Visio Corporation, and Manager, Customer Support at Visio Corporation. Her career trajectory reflects consistent growth and increasing responsibilities, with a focus on customer-facing roles that leverage her technical expertise and leadership abilities.

Areas of Expertise

Bente Vollan's areas of expertise include global product support, technical support, customer service operations, leadership, and team management. Her technical competencies span software support, customer relationship management, and process improvement, with a strong ability to lead and manage global teams.

Professional Impact

While specific metrics on her achievements are not provided, Bente Vollan's career progression and current role indicate a high level of professional impact. Her ability to lead global support teams and drive process improvements suggests a significant contribution to customer satisfaction and loyalty, as well as operational efficiency within her organizations.

Conclusion

Bente Vollan's professional trajectory showcases a dedicated and accomplished leader in the software industry, with a strong focus on global product support and customer services. Currently, as the SVP, Global Head of Product Support at SAP, she continues to leverage her expertise to drive customer satisfaction, process improvement, and strategic growth. Her value proposition lies in her unique blend of technical expertise, leadership capabilities, and industry knowledge, making her a pivotal figure in her field.