Professional Overview
Berna Çakır is a dedicated Quality Assurance Specialist currently based in Istanbul, Bulgaria, with a strong background in physiotherapy and a passion for delivering high-quality services. Her current role and responsibilities focus on ensuring excellence in customer experience and process optimization. Key expertise areas include quality assurance, process improvement, and team collaboration, with an industry focus on customer service and healthcare.
Experience Summary
Current Role
As a Quality Assurance Specialist at Alorica since 2020, Berna's key responsibilities include monitoring and evaluating service quality, identifying areas for improvement, and implementing process enhancements. Her achievements in this role have contributed to improved customer satisfaction and operational efficiency. The industry impact of her work is reflected in enhanced service delivery and customer experience.
Career Progression
Berna's career progression began with multiple internships in physiotherapy at various institutions, including KRM Koşuyolu Rehabilitasyon Merkezi, PT_ACADEMY, and Fatih Sultan Mehmet Eğitim ve Araştırma Hastanesi. These early roles laid the foundation for her understanding of healthcare services and patient care. Her career trajectory shows growth from healthcare into quality assurance, leveraging her analytical and interpersonal skills.
Academic Background
Berna holds a Bachelor of Science in Physical Therapy/Therapist from Yeditepe University, completed from 2015 to 2019. Her academic background in physiotherapy has provided a strong foundation in understanding human physiology, healthcare systems, and patient-centered care.
Areas of Expertise
Her areas of expertise include quality assurance, process improvement, and team collaboration. Technical competencies involve data analysis, quality monitoring tools, and customer service software. Leadership and management capabilities are demonstrated through her ability to work with cross-functional teams and implement changes that impact service quality.
Professional Impact
While specific project details are not available, Berna's contributions to quality assurance and process improvement have positively impacted customer experience and operational efficiency at Alorica. Her ability to analyze service quality, identify improvement areas, and collaborate with teams has been instrumental in her professional impact.
Conclusion
Berna Çakır's professional trajectory demonstrates a transition from a background in physiotherapy to a role in quality assurance, highlighting her adaptability and skill in process improvement. Currently focused on delivering high-quality customer experiences, Berna's value proposition lies in her analytical skills, understanding of healthcare and customer service principles, and ability to drive positive change through quality assurance practices.
