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Bernabe Quesada Buschiazzo

Bernabe Quesada Buschiazzo


Chief Operations Officer (COO)


Buenos Aires, Autonomous City of Buenos Aires, Argentina



Professional Overview
Bernabe Quesada Buschiazzo is an experienced operations executive with a proven track record of driving organizational efficiency and improving customer experiences. As the Chief Operations Officer (COO) at QR Solutions, he is responsible for overseeing the company's day-to-day operations, implementing strategic initiatives, and optimizing operational performance to support the organization's growth.

Experience Summary

Current Role
As the COO of QR Solutions, Bernabe is accountable for the company's overall operational effectiveness, leading cross-functional teams to streamline processes, enhance productivity, and ensure the delivery of high-quality services to clients. He has been instrumental in implementing robust operational frameworks, leveraging data-driven insights to identify and address inefficiencies, and fostering a culture of continuous improvement.

Career Progression
Prior to his current role, Bernabe held several leadership positions within the telecommunications and government sectors. As the Sales and Customer Service Manager at Eternet.Oficial, he spearheaded the development and execution of customer-centric strategies, improving client satisfaction and strengthening the company's market position. Earlier in his career, he served as the Gerente Operativo de la Unidad de Atención Ciudadana at the Government of the City of Buenos Aires, where he played a pivotal role in enhancing the efficiency and responsiveness of the city's citizen service operations.

Bernabe's extensive experience also includes roles at Telecom Argentina, where he led the post-sales customer care strategy, training and scripting initiatives, and the management of outsourced telephone channels. His multifaceted background has equipped him with a deep understanding of operational excellence, customer service, and strategic decision-making.

Academic Background
Bernabe holds a degree in Business Administration from the University of Buenos Aires, where he specialized in Operations Management and Customer Service. He has continuously sought to expand his knowledge and expertise through various professional development programs and industry-specific certifications.

Areas of Expertise
  • Operations management and optimization

  • Customer experience and service delivery

  • Data-driven decision-making and process improvement

  • Cross-functional team leadership and collaboration

  • Strategic planning and execution

  • Stakeholder management and communication


Professional Impact
Throughout his career, Bernabe has consistently demonstrated his ability to drive operational excellence and deliver tangible results. At Eternet.Oficial, he implemented a comprehensive customer service strategy that led to a 25% increase in customer satisfaction and a 15% reduction in customer churn. In his previous role at the Government of the City of Buenos Aires, he spearheaded the optimization of the citizen service unit, resulting in a 20% decrease in response times and a 30% improvement in first-call resolution.

Conclusion
With his extensive experience, strategic mindset, and strong leadership capabilities, Bernabe Quesada Buschiazzo is poised to make a significant impact as the Chief Operations Officer of QR Solutions. His dedication to operational excellence, coupled with his ability to drive organizational transformation, positions him as a valuable asset in driving the company's continued growth and success.