Professional Overview
Bertrina McLaurin is an experienced healthcare leader with over 25 years of expertise in patient financial services. In her current role as Assistant Director of Patient Financial Services at UChicago Medicine, she oversees a team responsible for optimizing financial processes and enhancing the patient experience.
Experience Summary
Current Role
As Assistant Director of Patient Financial Services at UChicago Medicine, Bertrina manages a team of 35 professionals focused on billing, collections, and financial counseling. She has spearheaded initiatives to streamline workflows, improve operational efficiencies, and enhance patient satisfaction. Under her leadership, the department has consistently exceeded revenue targets and maintained high customer satisfaction scores.
Career Progression
Bertrina's career in healthcare financial services began at Weiss Memorial Hospital, where she served as a Supervisor overseeing patient billing and insurance claims. She later joined UChicago Medicine, rising through the ranks from Manager to her current position as Assistant Director. Throughout her tenure, Bertrina has demonstrated a proven track record of driving process improvements, fostering collaborative partnerships, and delivering measurable results.
Academic Background
Bertrina holds a Bachelor of Science in Business Administration from the University of Illinois at Chicago, with a focus on Finance and Accounting. Her educational background has provided a strong foundation for her career in the healthcare industry.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Billing and collections processes
- Financial counseling and customer service
- Team leadership and performance management
- Process improvement and workflow streamlining
Professional Impact
Under Bertrina's leadership, the Patient Financial Services department at UChicago Medicine has consistently exceeded revenue goals by 8-10% over the past three years. She has also implemented a comprehensive training program that has led to a 15% reduction in billing errors and a 20% increase in first-call resolution rates.
Conclusion
With her extensive experience, strong leadership skills, and commitment to operational excellence, Bertrina McLaurin is a valuable asset to the UChicago Medicine team. She is poised to continue driving innovative solutions and delivering exceptional financial services to patients and their families.
