Professional Summary
Professional Overview
Beth Young is a seasoned healthcare finance professional with over 15 years of experience in patient financial services and revenue cycle management. As the Director of Patient Financial Services at the University of Rochester Medical Center, she is responsible for overseeing the organization's patient billing, collections, and revenue optimization strategies.
Experience Summary
Current Role
As the Director of Patient Financial Services at the University of Rochester Medical Center, Beth is responsible for leading a team of 45 professionals in managing the medical center's patient financial operations. She has implemented innovative strategies to streamline the revenue cycle, improve patient satisfaction, and drive financial performance. Under her leadership, the patient financial services department has achieved a 97% first-pass resolution rate and a 95% patient satisfaction score.
Career Progression
Prior to her current role, Beth served as the Director of Revenue Cycle at the Rochester Regional Health System, where she was instrumental in improving the organization's cash flow and reducing denials by 18%. Before that, she held management positions in patient financial services at Unity Health System and the University of Rochester, where she gained extensive experience in patient accounting, billing, and collections.
Academic Background
Beth holds a Bachelor of Science degree in Accounting from the University of Rochester, where she graduated cum laude. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Billing and collections strategies
- Healthcare financial analysis and reporting
- Team leadership and process improvement
Professional Impact
Beth's expertise in patient financial services has had a significant impact on the organizations she has served. At the University of Rochester Medical Center, she has led the implementation of a new patient portal and self-service payment options, resulting in a 20% increase in online payments and a reduction in phone inquiries by 15%. She has also spearheaded the development of comprehensive financial counseling programs, which have contributed to a 12% increase in financial assistance eligibility and a 9% reduction in bad debt.
Conclusion
With her extensive experience, strong leadership skills, and innovative approach to patient financial services, Beth Young is a valuable asset to the University of Rochester Medical Center. Her commitment to improving the patient experience and driving financial performance makes her a respected leader in the healthcare industry.
