Bethany McDermott
Professional Summary
Professional Overview
Bethany McDermott is an experienced healthcare leader with a strong background in patient financial services, quality management, and business operations. As the Manager of Patient Financial Services at Billings Clinic, she leverages her extensive industry expertise to drive operational excellence and ensure exceptional patient financial experiences.
Experience Summary
Current Role
In her current role as Manager of Patient Financial Services at Billings Clinic, Bethany oversees all aspects of the patient billing and collections processes. She is responsible for optimizing revenue cycle management, improving financial workflows, and enhancing customer service for patients. Under her leadership, the patient financial services department has achieved significant improvements in key performance metrics, including a 15% reduction in days in accounts receivable and a 20% increase in first-pass resolution rates.
Career Progression
Prior to her current position, Bethany held several leadership roles within the Billings Clinic organization. As Manager of Quality Services and Vendor Management, she implemented data-driven quality improvement initiatives that resulted in a 12% decrease in patient complaints. Additionally, as Manager of the Clinic and Hospital Business Office, she spearheaded the implementation of a new electronic medical records system, which improved billing accuracy and streamlined administrative processes.
Earlier in her career, Bethany served as the Director of Patient Services at Planned Parenthood of Montana, Inc., where she played a pivotal role in expanding access to reproductive healthcare services and enhancing the patient experience.
Academic Background
Bethany holds a Bachelor of Science degree in Healthcare Administration from the University of Montana, where she graduated with honors. She is committed to ongoing professional development and has completed numerous industry-specific certifications and training programs.
Areas of Expertise
- Revenue cycle management
- Patient financial services and collections
- Healthcare quality improvement and risk management
- Electronic medical records implementation and optimization
- Vendor management and strategic partnerships
- Leadership and team development
Professional Impact
Bethany's strong leadership and innovative approach to patient financial services have earned her recognition within the healthcare industry. She has been invited to speak at several regional conferences, sharing her insights on best practices for improving the patient financial experience. Additionally, Bethany has authored several industry publications and contributed to the development of new patient-centric financial policies and procedures.
Conclusion
With over 30 years of experience in the healthcare sector, Bethany McDermott is a respected leader known for her ability to optimize operational efficiency, enhance the patient experience, and drive measurable improvements in financial performance. Her comprehensive expertise and dedication to excellence make her a valuable asset to the Billings Clinic and the broader healthcare community.
