Betzabell Feliz

Access Management Representative III | Homestead, Florida, United States

Professional Overview

Betzabell Feliz is an experienced healthcare professional with a strong background in access management and patient registration. In her current role as an Access Management Representative III at Baptist Health South Florida, she leverages her expertise to ensure seamless patient experiences and efficient healthcare operations.

Experience Summary

Current Role

As an Access Management Representative III at Baptist Health South Florida, Betzabell is responsible for overseeing the patient registration process, managing patient flow, and coordinating access to various healthcare services. She has developed a reputation for her exceptional customer service, attention to detail, and ability to effectively collaborate with cross-functional teams to resolve complex issues.

Career Progression

Prior to her current role, Betzabell served as a Senior Physician Assistant at Miami Children's Health System, where she provided clinical care and supported medical staff in delivering high-quality patient outcomes. She also held the position of Lead Office Registrar in the Orthopedic Surgery department, where she demonstrated her skills in patient intake, data management, and process optimization.

Academic Background

Betzabell holds a Bachelor's degree in Health Sciences, equipping her with a strong foundation in healthcare principles and best practices.

Areas of Expertise

• Patient registration and access management

• Healthcare customer service and patient experience

• Cross-functional collaboration and problem-solving

• Process improvement and workflow optimization

• Data management and reporting

Professional Impact

Throughout her career, Betzabell has consistently demonstrated her commitment to improving patient satisfaction and healthcare efficiency. In her current role, she has played a pivotal role in streamlining the patient registration process, leading to reduced wait times and enhanced patient experiences. Her expertise in access management and her collaborative approach have made her a valuable asset to the Baptist Health South Florida team.

Conclusion

Betzabell Feliz is a dedicated healthcare professional with a proven track record of success in access management and patient registration. Her exceptional customer service skills, process improvement expertise, and collaborative approach position her as a valuable contributor to the healthcare industry.