Professional Overview
Biswajit Mitra is a seasoned operations manager with expertise in customer experience, finance, and accounting, currently serving as Operations Manager - Customer Experience and F&A, S2P, and P2P, and I2P, and Accounts Payable Delivery and Operations at IBM. His key areas of expertise include process development, accounts payable, and financial management, with a strong focus on the technology and insurance industries.
Experience Summary
Current Role
Biswajit Mitra is currently the Operations Manager - Customer Experience and F&A, S2P, and P2P, and I2P, and Accounts Payable Delivery and Operations at IBM, a role he has held since October 2021. His key responsibilities include managing customer experience, finance, and accounting operations, as well as overseeing the delivery and operations of accounts payable, procure-to-pay, and order-to-cash processes.
Career Progression
Notable previous roles include Process Developer (Global P2P and Accounts Payable) at Genpact, Operations Executive (KYC, Fraud Management, AML) at IIT Insurance Broking and Risk Management, and Relationship Executive (KYC, Fraud Management, AML) at The Peerless Gen Fin & Inv Co Limited. Throughout his career, Biswajit has demonstrated a trajectory of growth and increasing responsibility, with a focus on developing and implementing process improvements and contributing to industry-specific initiatives.
Academic Background
Biswajit Mitra holds a Bachelor of Commerce degree in Accounting and Finance from the University of Calcutta. He is currently pursuing further education at XLRI Jamshedpur.
Areas of Expertise
Biswajit's areas of expertise include:
Industry-specific skills: customer experience, finance, and accounting
Technical competencies: process development, accounts payable, and financial management
* Leadership and management capabilities: operations management, team leadership, and process improvement
Professional Impact
While specific project details are not available, Biswajit's contributions to the technology and insurance industries have likely included process improvements, cost savings, and enhanced customer experience. His experience in managing global P2P and accounts payable processes has likely had a significant impact on the efficiency and effectiveness of these operations.
Conclusion
Biswajit Mitra is a seasoned operations manager with a strong background in customer experience, finance, and accounting. With a current focus on managing operations at IBM, he continues to leverage his expertise to drive process improvements and contribute to industry-specific initiatives. As a seasoned professional with a strong academic background and a trajectory of growth and increasing responsibility, Biswajit offers significant value to his organization and the industry as a whole.
