Professional Summary
Professional Overview
Blake Morgan is a Customer Experience Futurist, Keynote Speaker, Author, and Consultant based in Los Angeles, California. With over 15 years of experience in the technology and customer experience industries, she has established herself as a thought leader and influencer, helping organizations navigate the evolving landscape of customer-centric strategies.
Experience Summary
Current Role
As a Customer Experience Futurist, Keynote Speaker, Author, and Consultant at Blake Morgan, Blake leverages her deep expertise to inspire and guide organizations on their customer experience transformation journeys. In this role, she is responsible for delivering compelling keynote presentations, conducting insightful research, and providing strategic advisory services to help her clients deliver exceptional customer experiences.
Additionally, Blake serves as a LinkedIn Learning Instructor, sharing her knowledge and insights with a global audience through online courses. She is also an Advisory Board Member at Minerva CQ, where she contributes her expertise to the company's customer experience initiatives.
Career Progression
Prior to her current roles, Blake held various positions that have contributed to her extensive industry knowledge and leadership capabilities. She has served as a Guest Lecturer at prestigious institutions such as the University of California San Diego, Columbia University School of Professional Studies, and Rutgers University, sharing her expertise with students and professionals.
Blake's early career includes roles as a Social Media Program Manager and Digital Support at Intel Corporation, as well as Founder and Consultant at Artemis, where she provided consulting services to organizations on digital strategy and customer experience. She also gained experience as a Marketing Manager at blueKiwi Software and as a Senior Editor and Conference Producer at IQPC.
Throughout her career, Blake has demonstrated a strong track record of driving positive change, implementing innovative strategies, and delivering tangible results for her clients and the organizations she has been a part of.
Academic Background
Blake holds a Bachelor's degree from a reputable university, where she focused on studies relevant to her current areas of expertise.
Areas of Expertise
- Customer experience strategy and transformation
- Digital customer engagement and omnichannel optimization
- Data-driven decision making and analytics
- Change management and organizational alignment
- Thought leadership and industry influencing
Professional Impact
Blake's work has been featured in numerous industry publications, and she has been recognized as a leading voice in the customer experience space. She has authored several books and articles, sharing her insights and best practices with a wide audience.
Blake's keynote presentations and consulting engagements have had a significant impact on her clients, helping them to improve customer satisfaction, increase loyalty, and drive business growth. Her ability to connect with audiences and translate complex concepts into actionable strategies has made her a sought-after speaker and advisor.
Conclusion
With her extensive experience, deep industry knowledge, and proven track record of success, Blake Morgan is well-positioned to continue making a meaningful impact as a Customer Experience Futurist, Keynote Speaker, Author, and Consultant. Her commitment to innovation, thought leadership, and delivering exceptional results for her clients has cemented her reputation as a trusted advisor in the customer experience landscape.
